National Payments Corporation of India [NPCI] — my transaction through google pay not credited to receiver

I made a transaction via google pay on dec18th, 2018. The money got debited but it is not credited to the receiver account.
When i contacted google pay support, i was informed that it is already transferred by npci. And when i approached my bank and they told the amount has been transferred. I even inquired receiver bank and got reply as no money credited on that day.
At the end my money got debited and is not credited. It is pending somewhere. Kindly process.

The transaction details are given below,

Google transaction id - cicagkdigiayeg
Date of transaction[protected]