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National Payments Corporation of India [NPCI] — My vehicle number has been blacklisted

My vechicle no TN22BY6286 has been blacklisted by npci for unknown reasons though We were maintaining adequate balance in my fastag wallet.
We couldn't use fastag tract and I have been forced to pay penalty whenever I use fastag tract.
Last month I have surrendered my fastag to the issuer bank Canara Bank
As my vechicle no has been blacklisted by npci we couldn't purchase a new fastag tract
We request you sir to kindly remove my vechicle number from blacklist
Thank you
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    National Payments Corporation of India [NPCI] Phone
    +91 22 2657 3150
    +91 44 2816 0700
    +91 22 4050 8500
    National Payments Corporation of India [NPCI] Address
    C-9, 8th Floor, RBI Premises, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra, India - 400051
    View all National Payments Corporation of India [NPCI] contact information