National Payments Corporation of India [NPCI] — Transaction got fail but money deducted from account and still did not get refund

I did payment rs 1477 on 19 september 2020 through google pay, but trasanction got failled and money deducted through my account now more than 1 month passed i did not get by refund. I did complain regarding this matter to google pay customer care center and they forwarded my complain to NPCI on 8 october 2020 but still NPCI not shortout this problem yet. When ever i called to google pay customer care center they told me that NPCI did not respond yet.
Please this is humble request to solve this matter as soon as possible
With regard's
Vineet joshi
[protected]
[protected]@gmail.com
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    National Payments Corporation of India [NPCI] Phone
    +91 22 2657 3150
    +91 44 2816 0700
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    National Payments Corporation of India [NPCI] Address
    C-9, 8th Floor, RBI Premises, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra, India - 400051
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