National Payments Corporation of India [NPCI] — unable to get badly deducted money

Sir
I, debasmita koley made a transaction from sbi to paytm payment bank through paytm and the transaction went failed but my 500 rupees got deducted from my account. As npci rules it should refund in 2 day. But i am unable to get refund till date. Its my humble request to you if you help me to get back my money i will be very thankful to you. My upi ref no is[protected].
Mail id - [protected]@gmail.com
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    National Payments Corporation of India [NPCI] Phone
    +91 22 2657 3150
    +91 44 2816 0700
    +91 22 4050 8500
    National Payments Corporation of India [NPCI] Address
    C-9, 8th Floor, RBI Premises, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra, India - 400051
    View all National Payments Corporation of India [NPCI] contact information