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National Payments Corporation of India [NPCI]

National Payments Corporation of India [NPCI] — Unsatisfactory customer service and ignorance of customer help question

Dear sir,
On 2nd december i recharged my bsnl prepaid mobile worth rupees 108 through google pay with reference no. [protected] but it is failed due to inappropriate plan but money is debited from my paytm account, i raised my dispute on 5th december but refund is not credited within 3 business days i contact google pay helpline desk several times but they makes unnecessary excuses of server&network problems it's seems almost 23 days but money is not credited yet now they always said contact after 3-4 hour due to some technical issues they ignoring my help & question it's very trouble for me
So please sir take an action in this way for me and give me relief from this issue
This will i'm always grateful to you
Regarding
Ashwani kumar
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Comments

I pay to electronic bill in 13/12/2020
But bill is not paid and amount is deducted 990 rupee.
Transaction id[protected]. Is 13/12/2020

Complain no[protected]

So, please return to the money in my bank account.

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    National Payments Corporation of India [NPCI] Phone
    +91 22 2657 3150
    +91 44 2816 0700
    +91 22 4050 8500
    National Payments Corporation of India [NPCI] Address
    C-9, 8th Floor, RBI Premises, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra, India - 400051
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