National Payments Corporation of India [NPCI] — UPI Refunding issue

Subject:- Refunding issue, Complaint against:-
1. NPCI Head, National Payments Corporation of India, Level 8, The Executive Centre, DLF Centre, Sansad Marg, Connaught Place, New Delhi - 110 001
2. General Manager SBI Regional office Srinagar.
3. Branch Manager of State Bank of India Branch Kangan.
4. Faisal Bhat PayTm Head of Kashmir Division.
5. Branch Manager JK Bank Beehama Ganderbal.

Respected Sir,

With due respect it is humbly submitted as under:
1. The I made a payment through PAYTM UPI mobile application linked with State Bank of India account branch Kangan to the JK Bank Credit Card on[protected] at 05:31 Pm of Rs 50, 000/- vide Transaction No.[protected]. The said transaction got failed as shown by PAYTM mobile application and an amount of Rs 50, 000/- got debited from the SBI Saving account of applicant bearing account Number[protected] branch Kangan but not credited to JK Bank Credit Card.
2. That, as per rules of Banks, the payment is supposed to refund within a period of 24 hours but till date i.e.[protected] the said agencies of bank failed to refund the said amount of applicant.
3. That after making online complaint to SBI Customer Care shocked to know that it is upto JK Bank agencies to refund your amount and the JK Bank officials are rebutting the same and are playing with applicant like a football which has caused huge loss to me.
4. That the JK Bank is charging Rs 1000/- per day after missing the due payment on[protected] and has caused huge financial loss.
5. The applicant knocked every door of concerned i.e. SBI customer care, SBI Branch Kangan, Paytm Customer Care, Paytm Head of Kashmir Division, JK Bank Customer Care, RBI complaint service, National Consumer complaint portal etc, but every one refuses to help.
It is therefore request your goodself to kindly look into matter and redress my grievance.
Dated: Yours Faithfully
[protected]
Tanveer Rasool
S/o Gh Rasool Rather
R/o Wussan Kangan Ganderbal
Cell No. [protected]
e-mail:- [protected]@gmail.com