I went to Naturals Thiruninravur and asked for hair trim at reception on 24 nov 2022. Bill No 5155/9734. Then went inside for trimming. I asked slight trim and representative showed 1 inch hair to be cut for trimming, which I agreed. I told her multiple times that I need long hair and I have concern in cutting my hair. Then she asked me to stand out of the mirror area and she did a complete hair cut without even asking me but she removed the hair and showed only little by Cheating. As I had my flight, I had to rush. Within 15 mins, I called salon and made complaint with manager, owner. Manager and owner agreed that it was executive mistake. Manager specifically mentioned that she was there when I told that dont cut just trim and I don't want to cut my long hair. Now they say now, it was done properly. Why the representative showed only small hair. You people cut long hair of customers and sell it. Is your franchise doing illegal and unfair business and trade practice. Representative didn't even asked me when she cut more hair and hides my cut hair too. Why does she take me out of the mirror area to cut the hair. I have call recordings of your team and if this complaint is not taken seriously and action taken. I will lodge a consumer complaint online and file a case in court as well. Was this information helpful? |
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