Naturals Complaints & Reviews

I have booked a slot at your spa in anantapur by 3PM with particular person but when I reached there they asked me to postpone my schedule to 6Pm. It is very ridiculous I came to your spa by keep a side of all my other works. Very bad service by receptionist.

I taken hair straightening, facial, hair cut services from naturals. They r not professionals. Parlour is better that this. Step/ layer cut they did same as u cut...paid 850. Hair straightening- they didn't use any serums. Paid waste 1100...Facial cost 2300 and skin became dark now. They r looting money in the name of brands. The scissors are very poor they use... Cutting skills r very bad..

I had visited naturals (near multiplex, marthahalli, Bangalore) for the pedicure purpose.
But one of the workers had suggested me heel peel for the cracked foot rather than pedicure. So, I had gone with heel peel .
Really I had wasted rupees 2124/-
It was fine when heel peel was done, but within 4 days I got cracks to my feet.
And now I got more cracks than before.
It is totally bad experience.
I had really wasted rupees 2124/-

I am likhitha..I had visited naturals for the pedicure purpose. But one of the workers had suggested me heel peel for the cracked foot. She told me heel peel helps me a lot for cracked foot rather than pedicure. So, I had gone with heel peel.
Really, I had wasted rupees 2124/- for heel peel.
I was fine when heel peel was done . But within 4 days I got cracks to my feet.
Now i got more cracks than before
Really I had wasted rupees 2124/-

I had gone for hair spa today. I was told I would be given an anti hairfall spa and they washed and applied cream, kept for 15 minutes and the spa is over. Just because the lady wanted to go for a function and didnot have the time to attend me. I have paid the full amount ie 1416 for a 15 minutes of hair spa without a spa at all. This is not the first time i am having spa. But never had this horrible experience. I was send out with my wet hair without even a proper drier.
Kindly tell me why would I opt for your service again in my life.

I have taken repair rejuvenate spa in November charged 1200 total now they have charged 1770Rs. for the same on 14/01/2023 at Sainikpuri. Asked but no one listened can you please answer to this.

I took service in naturals saloon which is in vannarpettai, tirunelveli. Where I have done my facials, manicure and pedicure. Before starting my service I asked about the rates and details to them. They showed menu card which was printed A4 sheet but after completing my service they showed me another menu card which varies in price. Please take this into consideration and maintain proper menu cards and ask the manager to convey properly to their staff members.

Customer service at Hyderabad-Kokapet Natural branch is more than just pathetic. I was denied service by the hardresser on hair dandruff grounds. Being an hair care professionals, instead of providing solutions to customer they simply denied service and the store manager/owner showed no intention to intervene and rectify the situation. I was sold a membership in my last visit and now was simply denied service. I think this is not fair, I am at a loss of the membership fees and they are not willing to provide any service or refund my membership fees as well. I want to raise this concern and hope to get a resolution and fair compensation from the company for such humiliation and inconvenience

I went to Naturals Thiruninravur and asked for hair trim at reception on 24 nov 2022. Bill No 5155/9734. Then went inside for trimming. I asked slight trim and representative showed 1 inch hair to be cut for trimming, which I agreed. I told her multiple times that I need long hair and I have concern in cutting my hair. Then she asked me to stand out of the mirror area and she did a complete hair cut without even asking me but she removed the hair and showed only little by Cheating. As I had my flight, I had to rush. Within 15 mins, I called salon and made complaint with manager, owner. Manager and owner agreed that it was executive mistake. Manager specifically mentioned that she was there when I told that dont cut just trim and I don't want to cut my long hair. Now they say now, it was done properly. Why the representative showed only small hair. You people cut long hair of customers and sell it. Is your franchise doing illegal and unfair business and trade practice. Representative didn't even asked me when she cut more hair and hides my cut hair too. Why does she take me out of the mirror area to cut the hair. I have call recordings of your team and if this complaint is not taken seriously and action taken. I will lodge a consumer complaint online and file a case in court as well.

Very bad experience from ur side bz the staff was totaly. Disturbing coustmer mind one staff singing one staff taking her family issuesloudly they dont bothered we are their. This is kunnmagalam showroom worst management team

Rsptd people,
Hi I opt here to share my experience at one of your franchisees in vijayawada it is located at 4th floor opposite of ntr health university in vijayawada (mahanadu road)
I have a devastating experience here the salon will look alike as a local non branded salon even the staff there can't give clear response to me and my husband
It is ok when we go for service the air conditioner seems to be not touched for service since years.
The staff are not trained professionally
Coming to the products I have taken naturals radiance facial they are using the same products which the local salon people are using how it will be to me after paying that price and not even they are using the branded products if I ask them they are saying the naturals brand won't give us any products they will purchase in local stores.
Coming to billing what are these charges I have visited the salon in kanuru there the bill is around 6300 and here I have took the same services the bill is 8500 why is this having that much of difference
Even the software they are using for billing is different in kanuru and this salon near ntr
University

Finally my doubt is that is this one of your franchise or others if others mark it
If it is yours why are the billing and prices are differ explain
If the management are cheating then what are you people doing
Please take a clear response and let me know the further status
I am ready to sue you in consumer court also

Thank you
Haritha R (MD gyno.)

I had been to naturals for a quick trim to cut my split ends. I had specifically mentioned that I did not want to reduce the length of my hair more than required. After wash the hairdresser was complaining the entire time about untangling my knots. I have curly hair so it gets a lil difficult to untangle my hair. But as a hairdresser isnt that one of the skills that you ought to have?
And after the hair cut, I asked him to style my hair into curls. Guess what he did he straightened my hair and made it wavy. He had zero knowledge on how to style curly hair. He had no idea about leave in conditioner for curl gel to style curly hair. Such a disappointing experience. It took me 2 years to grow my hair that long and he chopped it off in 2 seconds. This entire experience has been traumatizing to say the least.

I'm from Kanchipuram. I take my daughter to naturals in kanchipuram branch. There they didn't service us well. I asked them to short her hair but they didn't short her hair properly. Noteven they finish haircut fully, they leave her hair very clumsy. Her hair looks so bad and we are so disappointed by their attitude. But they didn't respond us properly they said that she is having curly hair so only i seems like this. How can this possible. Before 6 months I went to green trends there they cut her hair in a pleasant manner. I really so disappointed by their service

I have visited naturals salon consecutive days with prior appointment. But they have been servicing other customers and asking me to wait when I reached.

Date of incident-21 august 2022

i went to had a boy cutting natural saloon and i asked them what's is the charges to have that cut they said its 300 Rs but after i have done the cutting they charged 1200 RS
after i entered into the room for cutting i asked them for a suggestion that what cut do they recommend for me . i was having a inverted bob cut so that person who was cutting my hairs he recommended me that if i will just trim my hairs it will look good .then i showed him the cutting which i want, and i said if it wont look good after trimming then he should do that cut, which i showed him before and he agreed too.
then he started cutting my hairs, i thought he is trimming my cut but instead he directly cutted the boy cut and that was not at all the way
i wanted . it was a boy cut only but he kept quite long hairs in the middle but it was not at all looking good it was just ok. so i just styled my hairs oppsite direction just after the cutting so that they look quite better as my hairs were wet and came out at the payment counter of cutting and asked for payment they said its a layercut and they charged me 1200 rs i was very much dissapointed first of all the cutting was not the way i want and they even charged high prices for that cutting
and when i came home home and dried my hairs and looked in the mirror it was not at all looking good so i again styled in the opposite direction hoping that it would look good but they were looking really messy and not at all good that just looked good when my hairs were wet and the back side of my head which i didn't noticed in the salon was looking very clumsy

now i really feel regret whenever i look myself in the mirror . i was having only 500 ruppes as a pocket money which i was saving from long time .so first time in my life i thought of spending it on haircut and thought its ok as it is a good rated saloon so i was ready to give 300 RS but when they charged 1200 RS it was really dissapoint and my dad to pay all that money with regret felling
we are a middle class family its all our hard earned it was ok till 300 Rs but spending 1200 Rs on hair cut really hurt me very badly and loosing 1000 RS really means a lot for us

RESOLUTION- i just want to request for refund of atleast 50% of the amt i paid if possible. i hope you can understand me . my intention was not to hurt anyone i just want a help and solution to my problem.
even though if any of my words hurt you pls forgive me .

I usually go to naturals egmore branch they are not giving the detailed bill for gst and the service they did. Every time the amount is varying. No proper explanation. It seems the people working there is cheating .

Today we went to Naturals Korattur for a haircut for my daughter. The person who did the haircut was newly joined and totally unprofessional. She spoilt the total look of my daughter because of the poor haircut. Why do you even call yourself a big salon brand when you don't have professionals to perform a basic simple haircut?? You should seriously review your team!

Sir I took membership at anantpur branch at naturals saloon sir for service I book appointment through phone even staff are free they don't provide service and makes us to wait for long time

Naturals hanamkonda, Warangal above Mitaiwala has not been giving GST invoice since its incorporation. When asked they say they do so to avoid GST but they collect the same from customers. There staff is clueless as owner ordered them to collect GST and not give GST bill

Today, my wife went to Naturals Tiruchengode Namakkal district Tamilnadu. She got a wound while waxing. Person named Vignesh not ready to say sorry for this. He mentioned he can’t do anything for this. He only mentioned this can’t be repeated. He didn’t even felt sorry. His motive is to get the money for the other things they did. This is totally not acceptable from the Reputed salon like Naturals.