Naturals Complaints & Reviews

Date of incident - 29-Nov-21

Went to Naturals for eyebrow threading at Krishna nagar (Mudichar, Tambaram, Chennai). I enquired to the receptionist and she admitted to go inside & sit in the chair for threading.. After some time, she told me to go to Bharathi Nagar (500-600m) away from Krishna nagar and get the service done.. I walked to Bharathi Nagar and enquired the reception to avail the service. Again Bharathi Nagar receptionist told that staff is busy here and it can't get done today.

For a simple service, receptionist in krishna nagar was busy in call and didn't give proper directions to me.
she would have asked the Krishna nagar staff before admitting me
She would have called bharathi nagar receptionist before asking me to go there.

Kindly don't repeat/ treat the customers like this.

I had visited your branch in Bangalore vidyaranyapura for hair cut one lady monisha said that those customers who are all having dandruff or some litt lice eggs also we won’t allow the customer in our salon as per company rules
Because I am having membership of naturals
This words I didn’t hear previously in many of your branches
I just wants to know whether that is true or not
Kindly resolve this as soon as possible

Visited Mysore saraswathipuram naturals had hair cut and shave but the service was clumsy and he did not he even give a wet shave rather finished with rough dry shaver which is not close shave at all and same goes with hair cut … bad

Requested a haircut. Billed as "change of style". Grossly overcharged. Staff name is Muthu. He says he is a senior hairstylist and can charge whatever he wants.

Need to find out whether it is real naturals saloon or fake, they have billed 2124 rupees for a Argan oil hair spa, naturals customer care number is not reachable.

Bill No: 5144/4174
Date : 06/11/21

Provided dirty towel. Smells very bad.

Very worst service and no customer care no professionals are available here, previous staff were good but now they are not professional, no service as per their cost

On 30th October 2021, I went to Naturals Sulur salon in the afternoon for hair cutting and threading. initially, I can say I am 100% satisfied with the threading. but when it comes to the hair cutting I was planning to do the layer/step cutting. I have already discussed my idea of how I want my hair cutting needs to be done. but they are not able to understand wot i am saying. i spoke in tamil only. when i asked about the rating they told me like you have to pay 400 for the front layer cut. but when they did the front layer it was literally horrible and i told them to do it properly. then they told me you have to pay 1600, i asked why should i pay this much. this is something like i dont have any other options i have to do wot they are saying. i said okey and once they finished the hair cutting they started doing the hair set up. however, they didn't ask me whether i need the hair set up or not. i told them that i dont want to do these things. then they said okey then pay 900. the hair cutting was literally pathetic. i will never choose this shop. except this cutting they didnt do anything like hair wash, hair dry or anything, .just for this 5 mint horrible cutting they charged me 900.

My name is satyam chaudhary, I was a regular cut of naturals, since last 3 yrs and me and my family were regularly using your services at Naturals, Ashiyana, Lucknow.
But today one of your untrained staff ruined my son's hairstyle and manager tried to convince me that this is ok. My son had long hair and I told him that just let be them long and don't make them short. And the first thing he did, cut them from his ear. It took so long time to grow them like this.
But this really disheartening that you people are treating like this. I was a customer of Naturals because of quality and you guys are really missing it.

Satyam chaudhary
[protected]

I blow dried my hair for straight at naturals in Madurai narayanapuram branch 2nd floor for 900 rs. The service was painful and hostile. It was totally not worth it. They said my hair would be straight until my next hairwash, but it didn't last even half an hour. Worst service I'd say

Hi im ishrath from chennai
Visited naturals saloon in nelson manickam road for a haircut for my son ...horrible experience...they should get staff who actually know how to handle clients and who have actually been trained in hairstyling ...utter waste of having such a huge outlet with no proper staff to provide service...pls get some experts who can actually do a hairstyle r a simple haircut ...r else ur reputation is in major trouble...

My wife had visited the naturals Nalgonda branch and had little deep burn, the employee who has given th service must have been monitored, due to neglect there is a deep burn and made wife feel uncomfortable for 2 days acute pain. I want Naturals to take action and compansate for the same. I feel not safe visiting naturals again nor suggest very bad that naturals is franchising irresponsible people and not taking right care of there customers

Hi my name is parvathi
i visited naturals in bangalore, seetha circle, i took underarms and cleanup service, my underarms is burning and i get the service regularly in other parlour but on oct 1st it was worst still i cant even use my hand properly its burning and the skin has become red and its bleeding and cleanup has made rashes its itching the service was really worst i am in pain only because of your bad service i have never seen such bad service anywhere it costed 1400 just for cleanup and underarms its not about money its about service which is really worst in need my refund or i will go to consumer court as its related to my skin and i have all proof of my redness all over my underarms and face
I also mailed naturals headoffice multiple times they never responded how can they take this thing as a joke after spoiling my skin

I visited naturals -Ground Floor, Old No.12, New No.11 SIDCO Avenue Main Road, Vivekanda Nagar Opp EB police Station, Kodungaiyur, Chennai, Tamil Nadu 600118. Dated - 10/6/2021

The service that I got was eyebrows and upper lip trim. I have regularly gone there for getting my eyebrows trimmed and this is the 3rd time, that the service is not done properly. For Navratri festivites. But the way the staff is failing constantly to practice the basic services, it is very upsetting. And my unmatching eyebrows trim service is unnegotiable since this is been happening repeatedly. I recommend an inquiry from upper authorities to take charge of your staff.

Thank You.

regards
Roshini- [protected]

I am Selvabhaskar B from Coimbatore. Booked an appointment for 3rd October 2021 morning 9.30am for a beard trimming service. I reached the spa at 9.25am..They asked me wait as the previous customer extended services..Then came a customer who booked an appointment for 9am. They asked me wait since he was old and not well. I said ok I will wait. Then at 10.10am they allowed one more customer for service whose appointment was at 10am. They again asked me to keep waiting. I really dont know what is the purpose of booking appointment. The spa centre guys are taking over advantage of a customer's patience. Why should we book appointment when these guys never follow it..Such a poor customer service. Did not expect this sort of service. Below is the contact number through which I booked service

[protected]
Located at Shanmugam building, Opp central studio, Trichy road Coimbatore

Hi! This sireesha...worked as manager in naturals salon (kothapet) Hyderabad...due to some reasons the management terminated me...and still now I didn't received my salary... I have waited almost for the 3 months... But there is no proper response from them... If it continues like this I am going to take serious action on kothapet naturals...I am not asking company's amount ...I just asked my salary... what's the problem to credit my pay...it is not fair to keep someone's amount ...I need my salary immediately...please solve my issue

We visited the naturals nadakavu branch.
The equipments used were unhygienic.
The drape used was unwashed and non sanitized.
The hair cutting and setting instruments were also unsterile and unclean.
The hair massage service was also unsatisfactory.

I went for eyebrows threading.I saw another customer keeping her leg with slipper on in a fresh tissues box .I complained to the one who done my eyebrows, but no action was taken .i find this incident very unhygiene and very irresponsible .

This is about the indifferent rate chart mentioned by naturals located at Ranchi main road.
Online different price are mentioned about facial, but at outlet they have kept different price range.

Dear sir
to day i went to sri sai beauty(naturals india no1) for hair cut and shaving
but i am regret shaving bz they are using v jhon cream and contaminated cloth and they employed unskilled workers