Naturals — Poor service and burns at the salon service for waxing

Address:

Naturals salon, Yapral branch, Hyderabad, 500087, Telangana

I visited the Yapral branch of Naturals darling in Hyderabad for a regular hand and leg waxing service. After initially telling that they don’t have enough stock they went ahead and started the waxing service. While waxing the legs I felt that the wax was extremely hot and told the woman doing the waxing. She said that my skin is sensitive and it will be fine.

After completing the leg waxing, when I felt immense burning sensation on my legs I saw that there were burn marks and boils started to develop on the legs. I confronted the owner of the branch and she kept saying that my skin is sensitive. Later when I said how can waxing cause 1st degree burns and showed her my burn marks, she said sorry my people are not trained enough and I’ll take care of it the next time.

I would like to raise a complaint that this is extremely risky for any consumer and the staff are not even properly trained.

Please take necessary action and revoke license of the branch. I have attached pictures of my burns as reference