Naturals Salon, Siddhapudur Branch, Coimbatore — Rude/unpleasant behaviour of manager and refusing to finish service

Address:

641037

Hello,
I am writing this email with great frustration regarding our experience at one of your parlours at coimbatore-Siddhapudur branch. We had gone for our son's (10yrs) haircut and were attended by a manipuri staff who under stood very little hindi or English leave alone tamil. During the haircut, the staff was very rash and my son complained of pain while using machine, so I requested them to use scissors and be gentle and to use water spray He then stopped and said he's done and this is the trimming we asked for.I wanted him to cut some more and now that the hair was less wanted him to use machine to cut from top side a little more.He then started removing hair from sides again.As he did not seem to understand what we said, all the while we were not being helped by the manager who was happy just gazing from a distance I then requested him to ask someone else to cut as that man was not understanding and we were tired of repeatedly talking to him in vain.The manager Praveen, instead of helping out with the situation started finding fault with my son saying he only said it was paining with machine and now I'm asking him to cut with machine and it is already 1 hr since they started and we were confusing them saying nor to use scissors or machine.He spoke so rudely and angrily and also stared angrily at my 10 yr old.!!!The manager then argued so foolishly with me that I has to leave the salon half finished, as he refused to do service further.We had to leave the place with hair all over my son's face and body.In all my yrs of naturals experience(I'm a member)I'm have not seen such a rude and uncultured man like Praveen in the front office as manager attending client/customers issues.I sincerely urge youll to pay attention to the hiring of front end staff as they are the face of your parlour chain and even though we love your products and services we have vowed never to enter a naturals salon again in future as the manager Praveen challenged me to go complain where ever I like, he doesn't care!!!There was no customer feedback form or franchise owners no.who we can talk to.anywhere inside the parlour.Hope this email will be an eye opener for the management of the naturals salon. Eagerly awaiting your response to this email
A dejected customer,


Coimbatore

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