Naturals Salon & Spa — Complaint against Naturals Salon & Spa Pvt Ltd, Express Avenue Branch

Address:

Chennai Express Avenue

Dear Sir/Madam,

I am writing to lodge a formal complaint regarding my recent visit to the Naturals Salon & Spa branch located at Shop No: B1, 27 Express Mall No 2 Club House Road, Chennai. My name is Mrs. Kousar Jahan Fayaz Ahmed, and I had a highly unsatisfactory experience at your establishment on 4th September 2023 at 8:56 PM.

Firstly, I would like to bring to your attention the issue of misleading pricing. Upon inquiring about the price of the de-tan service, I was given conflicting information by the salon manager, Mr. Nazir. He initially quoted a price of Rs. 950, while the price card displayed a rate of Rs. 850 for the same service. When I questioned this discrepancy, Mr. Nazir informed me that the price of Rs. 950 was the new rate, whereas the Rs. 850 was the outdated price list. This was rather perplexing as my sister and friends had availed the same service at other Naturals Salon branches in Chennai for the standard rate of Rs. 850.

In addition to the pricing issue, the behavior of both the manager, Mr. Nazir, and the staff member, Mr. Anand, was completely unprofessional and insulting. Their demeanor toward me and my wife was derogatory and disrespectful. When questioning the reason for a Rs. 100 surcharge, Mr. Anand stated that it was because the salon was located in a mall. However, it is important to note that various other Naturals Salon branches in the city do not apply such an additional charge. The insinuation made by both Mr. Nazir and Mr. Anand, through their strange glances and reactions, was demeaning and unnecessary.

Furthermore, I would like to highlight another incident during this visit. When my wife inquired about an eyebrows service, Mr. Nazir dissuaded her from proceeding, claiming that it was not scientifically beneficial for the skin & also it effects uterus. This crossed a line, as it is not his place to dictate what services we choose to avail ourselves of. His unwarranted interference upset us and tainted the overall experience. Additionally, when I asked Mr. Nazir for a hair care service, he rudely dismissed me and suggested that I seek Ayurvedic remedies elsewhere, insinuating that your salon's chemical procedures were harmful.

The culmination of these issues has left me deeply dissatisfied and disappointed with the service and treatment received at your establishment. To support my complaint, I have attached the cash memo (no. 69339) as evidence. I eagerly await your attention to this matter and expect a prompt response to address and rectify these concerns.

I would appreciate it if you could kindly investigate the aforementioned incidents and take appropriate corrective actions against the staff involved. I believe it is crucial to uphold the values of professionalism, respect, and fairness within your organization.

Please feel free to contact me at [protected] if you require any further information or clarification. I trust that you will take my complaint seriously and resolve this matter satisfactorily.

I would also like to mention that I have shared this complaint with the Consumer Dispute Department to seek their intervention in the matter, given the additional charges levied on me without any valid justification.

Thank you for your attention to this complaint. I hope for a swift resolution to rectify the poor service and unprofessional conduct exhibited at your Express Avenue branch.

Yours sincerely,

Mrs. Kousar Jahan Fayaz Ahmed
Pallavaram, Chennai 600043