Naturals Unisex Salon — I'm complaining about delay in service

Address:

Kanyakumari, Tamil Nadu

Naturals in nagercoil having a very poor customer service... I have pre-booked at around 7pm for a schedule after one that's by 8pm.. Since 1hour is my traveling time to reach... When i reached they made me wait nearly 1hour... And didn't made excuses to attend some other customers... I don't know then what is the need on pre booking option provided. Can anyone take look at this issue...