[Resolved]  Naukri.com — Amount deducted after cancelling the subscription plan of Naukri fast forward

Address:	Khairthal
Website:	resume.naukri.com

Yogesh Kumar Gupta,
Khairthal, Rjasthan, 301404
[protected]@gmail.com
[protected]
15 July 2023

Subject: Complaint Regarding Money Deducted After Canceling Naukri.com Subscription Plan

Dear Customer Support,

I hope this mail finds you well. I am writing to express my disappointment and frustration with the recent incident involving my Naukri.com subscription plan. I've canceled my subscription more than 15 days ago but noticed that money was deducted from my account despite the cancellation.

To provide you with the necessary details, please find the relevant information regarding my account below:

- Account User Email Id: [protected]@gmail.com
- Subscription Plan: Basic Plan (Rs. 920)
- Cancellation Date: 25th June 2023
- Amount Deducted: Rs. 920

I would like to highlight that I followed the correct procedure for canceling my subscription. I went to the account settings and initiated the cancellation process within the stipulated notice period. However, despite adhering to the necessary steps, I was surprised to find that the money was deducted from my account.

I believe this incident is a clear violation of the terms and conditions outlined by Naukri.com. As a loyal customer, I have always trusted Naukri.com for its exceptional services and ethical practices. However, this incident has left me disappointed and questioning the integrity of the company.

I kindly request an immediate refund of the deducted amount to my account. Moreover, I expect a thorough investigation into this matter to identify the cause of the discrepancy and ensure that such incidents do not recur in the future. I value my association with Naukri.com and hope that you will take the necessary steps to rectify this situation promptly.

Please find attached copies of any relevant documents and communication related to my subscription cancellation for your reference.

I appreciate your attention to this matter and expect a prompt response within [7 business days]. In case my concerns are not addressed satisfactorily, I may have no choice but to escalate this matter to the appropriate consumer protection authorities or consider other legal options available to me.

Thank you for your understanding and cooperation. I hope we can resolve this matter amicably and maintain a positive customer relationship.

Regards,
Yogesh Kumar Gupta