[Resolved] Naukri.com — Naukri Recruitment Solutions

[Resolved] Naukri.com — Naukri Recruitment Solutions

P Paul Vijayakumar Jun 30, 2021 Jul 2, 2021 This thread was updated on Jul 2, 2021

A few days ago, I paid for 4700/- including tax for access to one of Naukris packages. They asked for KYC which they rejected. However, since they have not provided me any solution to fixing this block to using the product or any questions or emails I have forwarded them. Essentially, this means I have paid almost 5k INR due to an urgent need and have been blocked from using their products with no recourse. Request for a correction or a refund from them have not even gone noticed with no response from their KYC team and support. Basically making our life as a startup hell. Customer Service and Support has been extremely poor and no way to challenge this fraud to get a refund also.. Was this information helpful? No (0) Yes (2)
Aug 12, 2021 Complaint marked as Resolved Naukri.com customer support has been notified about the posted complaint. Verified Support Jul 02, 2021 Naukri.com Customer Care's response Dear Paul Vijayakumar, Greetings! We express our sincere apologies for the displeasure caused to you. Please share your customer code / registered email-id to help us check your profile and address your concerns. Kindly share the details to us on [protected]@naukri.com mentioning "Consumer Complaints" as Subject line. In case you hold a free account with us, kindly mail your concerns to [protected]@naukri.com and respective department will revert to you in 2 working days. We would like to assure you that Naukri.com prides itself on being customer-centric. Regards, Neha Arora Naukri FastForward Customer Service Info Edge India Ltd. Toll Free Number[protected] &[protected].30 AM to 6.30 PM IST) UAE Toll Free Number - +[protected].30 AM to 6.00 PM IST) International Clients[protected]:30 AM to 6:00 PM) “ My issue is still not resolved…… “ Please follow our escalation process for speedy resolution either by directly calling our Customer Success Toll-free number[protected] &[protected].30 AM to 6.30 PM IST) or write to [protected]@naukri.com Verified Support Jul 02, 2021 Naukri.com Customer Care's response Dear Paul Vijayakumar, Greetings! Please ignore the previous comment. We express our sincere apologies for the displeasure caused to you. Please share your customer code / registered email-id to help us check your profile and address your concerns. Kindly share the details to us on [protected]@naukri.com mentioning "Consumer Complaints" as Subject line. We would like to assure you that Naukri.com prides itself on being customer-centric. Regards, Neha Arora Naukri FastForward Customer Service Info Edge India Ltd. Toll Free Number[protected] &[protected].30 AM to 6.30 PM IST) UAE Toll Free Number - +[protected].30 AM to 6.00 PM IST) International Clients[protected]:30 AM to 6:00 PM) “ My issue is still not resolved…… “ Please follow our escalation process for speedy resolution either by directly calling our Customer Success Toll-free number[protected] &[protected].30 AM to 6.30 PM IST) or write to [protected]@naukri.com
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