Naukri.com — No service after availing paid service, not refunding the amount

I took a Naukri paid service on Feb 21 2023. [Customer Code: 220825CS6173605] The Naukri support person mentioned 100% surety for Job openings ( not for getting job, as it depend on interview performance) and if they fail to provide job openings they will give refund.

I paid 7300 in total for 4-5 mentioned service like:
Resume Display for 6 months for Job Search Value pack
Jobs on SMS - Job Search Value pack
Jobs on Mail - Job Search Value pack
RecruiterConnection 20 credits - 6 months - Job Search Value pack

I was not getting any of these services, no sms, emails, no job recommendations, so I connected with customer care and after couple of discussions they also agreed no job openings for the criteria so they are willing to refund, if I want to. I again waited till March 10th to see if anything comes up but no openings came. So I raised a refund request. They initiated refund for 1169. When I checked for rest of the amount they are saying it is not refundable. Their customer care persons itself told on refund but when it came to reality, they are washing hands of. There are job openings in market but through Naukri it is not coming, they are keeping money for no-service from there end. Any help on this will be much appreciated!
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Naukri.com customer support has been notified about the posted complaint.
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Dear Remya Krishnakripa,

We express our sincere apologies for the displeasure caused to you.

We would like to inform you that we tried calling you on ([protected]) but unable to connect on the registered number. Kindly share the alternate number on which you are availabel for callback, so that we can contact you and can assist you.

Happy to serve you!

Regards,
Shikha Pathak
Team Naukri
Toll Free Number[protected] &[protected].30 AM to 6.00 PM IST)
UAE Toll Free Number - +[protected].30 AM to 6.00 PM IST)
International Clients[protected]:30 AM to 6:00 PM)
In case of paid user kindly write on [protected]@naukri.com

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