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Naukri.com

Naukri.com — Refund for subscription

Website: www.naukri.com

We purchased a subscription from Naukri.com on the 04/20/22 (Invoice number NK09I2223/010509) for amount 1, 947.00 in INR. This subscription was for the purpose of being able to post a job and find candidates.

They cancelled our subscription due to lack of documents. We were given very little notice to provide this documentation ( email received from you on 21'st April 2022 and subscription cancelled on 22'nd April 2022.)

As they cancelled our subscription without providing us with any service I have emailed Naukri.com (including [protected]@naukri.com and various employees of their legal team) requesting a refund.

I have emailed various times and am getting no response.
I am requesting this refund as they provided us with no service (we never got to post any job in Naukri.com).
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Dear Customer,

Greetings,

Thanks for writing to us.

Please share your registered email id and customer id with us so that we can forward the request to respective team to revert. Alternatively, write to [protected]@naukri.com for further assistance.

Regards,
Team - Naukri
InfoEdge India Ltd.
Reply
kchimanlal's [Complaint's author] reply, May 29, 2022
Hi, I already responded to your email dated 25 May. My registered email address is: [email protected]

I have not yet received any response to my email. It's been a long time since I first got in touch with Naukri.com with regard to the refund.

Your teams both compliance and legal were in cc on my emails and I am still waiting for this issue to be resolved.

You have both my email and phone number so I don't understand what is taking so long for you to resolve this. In addition, i believe my request is simple, I am requesting a refund for a service you did not provide.

I'd appreciate a response from you to my last email.
Thanks,
FindingYou
Dear Customer,

We request you to share your registered email id, contact number so that we can connect with you and assist accordingly.

Happy to serve you!

Regards,
Team Naukri
Toll Free Number[protected] &[protected].30 AM to 6.00 PM IST)
UAE Toll Free Number - +[protected].30 AM to 6.00 PM IST)
International Clients[protected]:30 AM to 6:00 PM)
Reply
Dear Customer,

Greetings,

Thanks for writing to us.

Please share your registered email id and customer id with us so that we can forward the request to respective team to revert. Alternatively, write to [protected]@naukri.com for further assistance.

Regards,
Team - Naukri
InfoEdge India Ltd.
Reply
kchimanlal's [Complaint's author] reply, May 31, 2022
My registered email is: [email protected]

Phone number: 00352 621 348 265
Dear Customer,

Greetings,

Thanks for writing to us.

We have forwarded your concern to the respective department and they shall revert to you at the earliest.

Further, we request you to write on "[protected]@naukri.com" for quick resolution.

Regards,
Team - Naukri
InfoEdge India Ltd.
Reply

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