Nautilus — My account is in under investigation from about 1 year

Hello sir, my Real cricket multiplayer gaming account is in under investigation since so much time. Can i know what is the reason behind it & When can i use my account again? Please help me sir..
My ranked team name is 'INDIAN RIDERS'. Please unlock my account. please help me sir. Please Sir.. I am very disappointed to see my account under investigation. This is second time they are investigating my account.. i am a bonafide purchaser with due consideration.. they should understand that a genuine purchaser, who paid a lot of money in this game, has a right to play the game freely.. this is so horrible to see my account in this situation.. i request you to help me & Please..🙏🏻🙏🏻🙏🏻
Sir i can give you the receipts of purchasing gaming items.. i purchased so much things from their gaming multiplayer shop.. they are in misapprehension.. i am a normal student who spent my money on this game for purchasing player cards of Virat Kohli & others players legally.. i didn't do anything like hacking etc. & I don't know to do this type of things .. sir i can give you the proofs.. please sir i spent my so much money on it.. please understand.. if i was a hacker then i would have not texted them many times.. i can give you the receipts & screen shot of purchasing.. please sir help me... Sir they can reinvestigate my account.. i have all the Google receipts & Google Play purchasing history to show you.. if you say i can send you.. please help me sir.. please think about that if you purchase something legally & you spent money and after that you can't use items it hurts badly.. please sir you are my hope.. please understand.. please co-operate with me.. please help me sir... Please i request you...