Navata Road Transport — additional hidden charges and parcel delivery at branch controlled by rowdy cookies

Address:

Erode, Tamil Nadu, 638011

At the time of booking my parcel, bill amount of rs.598 /-, extra 40/- is collected as loading charges. At erode office, they are not bothered even to inform the customer about arrival of parcel. When i went for taking delivery of my items, they have charged rs.20/- extra apart from bill amount. When asked, they said, it is for loading charges. When the 2 bags are loaded in auto, the coolie again demanded rs.30/- for loading. When i rejected to pay, my parcels were unloaded and kept back in godown. The coolies have threatened me that i can not take my parcels without paying them. And the navalta transport office person also says he is helpless in the issue and i have to pay them if i want my parcels. I want to know, why should i pay additional 15% of bill amount i. E. Rs.90/-. If at all i have to pay, why don, t you add the loading and unloading charges in bill amount. Why are you allowing coolies to control the affairs in your branches. Hereafter neither i will book parcels in navata nor i will refer it to anyone.