Navata Road Transport — my product j092369-4 has not yet reached hyderabad

I have booked request on Monday 20th may, and it was supposed to be delivered by Thursday, but they didnot even conifmr till Tuesday. They say one item is missing and they are unaware of the item. When I reach concerned persons they are shouting on customers. They are not following up and verifying the issue.

When I reach customer care in morning they said it has reached Hyderabad by evening I can collect. When I call Lin the evening they say it's still in Vijayawada and not reached.

When I called concerned person by name varalakshmi she is asking me in return what she should do.

It's like going to hospitals and transport is similar kind of challenge