Navata Road Transport — Washing machine

Address:

523001

While booking the goods, booking persons are charing 50 to 100rs extra money which was not included in the bill, Like wise for delivering also they are collecting extra money of rupees 50 to 100. if we questioned that why the amount is not included in the bill, they are telling that those are for booking charges. I had booked a washing machine from ongole to rajahmundry, actual cost is 557rs but i paid 680rs. Behaviour to the customer is also not good.