NDSL — Ticket not booked in preimum tatkal but money has been deducted from account

I have tried to booked premium tatakal tciker from kota to varanasi. Ticket booking has been failed due to unavailbility of seats but money got deducted from my account. trsanction details are as follows

Transaction ID: [protected]
PNR No – Not issued because non availability of ticket in tatkal premium
Train No./Name: 13238 / KOTA PNBE EXP
Date of Journey: 24-Apr-2016
Date Of Boarding: 24-Apr-2016
Class: SLEEPER CLASS (SL)
From: KOTA JN (KOTA)
To: VARANASI JN (BSB)
Boarding: KOTA JN (KOTA)
Resv Upto: VARANASI JN (BSB)
Quota: PREMIUM TATKAL (PT)
Ticket Type: E-ticket

I have written 2-3 email and tried to reach customer support help but all vain. I would like to know hen my money will be credited / refunded in my accounts.

Thanks
Nagesh Mishra