I am your regular customer for the last almost 10 years. I prefer your transport to travel from borivali, mumbai to mahableshwar regularly. I was very happy with the inboard bus and services of your staff. However, lately, it has pinched me while travelling. While your messaging system is fantastic, your services otherwise have dropped drastically. The buses are not up to the mark. Hand rests are dangling, foot rests are either jam or loose. Tv mostly doesn’t work making travelling boring.Ac ducts and reading lights are broken or non functional. The staff; including the drivers, the conductors and the baggage handling staff are rough, rude, impolite.
During normal course of the journey which starts from borivali at 9:30pm sharp. Its first stop happens to be at 01:00am at khapoli, after almost 3-1/2 hours (For us, it is 5 hours as we start from home in mira road at 8:00pm so as to reach neeta stop in borivali at 9:00 pm) at the food court in khopoli, the court is closed at that hour of the night. Even at neeta’s food court, the restaurant is closed. Next stop happens to be at wai at about 4:30 am for wash room and fresh up. Last stop happens to be at around 6:00 am at mahableshwar. At mahableshwar, the hotels are closed and the accommodation is available only after 9:00 am. Three hours have to be spent on the streets with family and baggage waiting for the hotels to open.
During my last trip in april, 2016, the bus started from khapoli at about 1:30 am and kept on running with no curtsy to stop at wai. Being a senior citizen, i cannot control my urine for a long time. I asked the driver that he did not stop at wai, to my enquiry he replied very curtly, “rokna koi jaruri nahi hota hai” (It is not necessary to stop). Then upon my request he stopped at a deserted place after half an hour where the toilets were dirty and without any attendant. One of your staff was sleeping in the passage of the bus. With no lights on in the bus, i couldn’t see him sleeping in the passage and i stumbled upon him.
I request you sir, to ensure that your fleet is in perfect order. Everything is well maintained and in perfect working condition. The staff is polite, humble and cooperative with the passengers. If it is at all possible, ensure that the bus stops after every 3 hours at the most. Provide a toilet facility at your starting point in borivali for passengers like me to use before boarding. Last, but not least, if you can change the timings of your busses so as to reach mahableshwar close to 8:00 am or at the most at 9:00am instead of 6:00 am.
With fleet up to the mark and with the changes as suggested above, you can rest assured of more passengers hence more business. I am planning to visit mahableshwas shortly and surely i shall opt for neeta volvo
service. I am sure of expecting best of the treatment and comfortable journey.
Your usual cooperation, support and action are expected and appreciated.