NeetaBus.in / Neeta Tours & Travels Complaints & Reviews

Dear Neeta travels, As I had book tickets from Vadodara to Mumbai . pls fund screen shot of same. - redBus mTicket - Baroda to Mumbai THDQ67532493 37467904 Neeta Tours and Travels 09:30 PM Dec 28, 2015 E3 E4 total amount paid rs-3710/- Bus number Mh 94 Gp 524 Really feel disappointed by the service inspire of paying such a big amount the service was so poor ... No lights working, AC flap/closure not working.u know as winter is there temp is so low it is bearable to stay on saet E3 E4 in bus as no closure. No pillow, blanket provided Even such a big amount was paid although seat was confirmed, in the middle of night 3rd unknown person was given seat on the way this really disgusting and way the cleaner/ conductor who was behaving ridiculous no Manner's Really disappointed... I

We had booked a return journey from Pune to Goa, via SeatSeller. Following are the details: Booking Agent: Atmaram Travels ([protected]) Agent location: Opp. Ambedkar Garden, Panaji-Goa. Journey: Pune to Goa. Bus Operator: Neeta Tours and Travels ([protected]) Date of Issue: 26/11/2015 Date of Journey: 06/12/2015 Bus Type (Volvo A/C Multi Axle (2+2). Reporting time: 9:15 p.m. Departure time: 9:30 p.m. Operator Fare: 1, 700 AC Service: 100.00 Operator Service Charge 24.00 Total Fare: 1824.00 Boarding Point Address: Location: Shop #1, Dealing Center, Mitra Mandal Chowk, Swargate. Mentioned above was the information provided to me and my wife. On 6th Dec, the agent sends an SMS stating the above bus has been canceled and we have to board the bus departing at 8:30 p.m. from (Rajendra Travels), at Swargate. The bus which was provided as replacement was a Semi-Luxury bus and the seats allotted us were second-last row seats (we had booked second-row seats situated behind the driver). There was another couple traveling on the bus who were in a similar situation as us...(Britishers). They complained and got 400/- per person refunded. This means that Neeta Tours is purposely showing Luxury Volvo Multi Axle photos of its bus fleet at the time of booking and then replacing with poorly-maintained Semi-Luxury or worse buses. This is outright cheating. Who knows, may be even R.T.O. is hand-in-glove with these operators.

Hi, I had booked a ticket of Neeta Volvo for 7th November-15 at 11.30 am to travel from Pune to Mumbai. When I reached boarding point they said bus is on time and bus will reach mumbai around 4.30 pm but it reaches mumbai at 6.30 pm. Boz of this i missed my connecting train from mumbai, When i told bus conductor about my connecting train and i asked for refund. He was very rude to me.The bus no is MH.02 AZ .11

I want to register complain against it. Hoping that strict action will be taken against it and also my money will be refunded as soon as possible., otherwise do not cheat the people by saying the wrong timing.
Regards,
Puneet Gupta

SRS till date was the worse experience I had...today neeta travels has taken its place..that in my first experience... My team mates and I were booked for a 10am bus to pune from mumbai When we arrived we were told that this bus is usually late...appreciate that When the bus arrived at 11:15 we were told to board the bus and get down at Waked as this bus wouldn't go to pune...WTH does that mean!!! After an argument they told me to wait for another hour for a pune bus... We paid around 600rs per seat to get a a Volvo bus for a pleasant ride an our trip got screwed up before it began...all thank to n travel and it's rubbish staff... This was my first and last experience with this travels Thankyou

Bus no MH 04 G4445 on which we were travelling from Goa to Mumbai. Bus interior was not at good and broke down on Pune Mumbai express highway at 2.30am. There was no rescue bus and passangers had take espensive cab of their own. There is reply from the call center as well well no help from Mumbai and Pune base. I had to pay Rs. 1500 from my pocket to come to Borivali the drop point. I demand the cab fair and this short of service can not be continued. Arindam Rana [protected]

Normally in volvo buses tv screen n lights are there but in this bus there is nothing such...here there is written free wifi but again they say that wifi has burst out n its not working...the curtain rods were broken...wastage of money😐😡

Sir 1. I forgot my hard copy of neeta travels bus ticket from Pune to Nashik at 0630hrs on 16 Aug 2015. 2. I showed the conductor the confirmation message and the pnr no, vehicle no and the seat no allotted to me on my mobile phone sent to me by neeta travels. 3. The Pnr no is 32338275 and the seat no is Y. The vehicle no is MH04G8384 and the indls name is Mr. Akshay and his no is [protected]. 4. The pic showing confirmation msg is sent as attachment. 5. Requesting refund from the travels of this unauthorised charges.

PNR No[protected].The seats were torn & full of cockroaches running all over us. The driver & attendant were least bothered to find a solution for the same. after paying big amount with tax for the volvo class bus, you made us travel in third grade bus which really was not comfortable. inspite of your charges being double than others like naik, paulo etc this kind of service is not acceptable.

Dear Sir, Kindly note Neeta Volvo Bus service from Pune to Nasik, has extremely Poor Condition of Tyres .I have pics of the same. On Informing the driver and cleaner they replied that they have fitted the tyres so that they can busrt. This Kothrud Office is run by Goons and they are extremely arrogant and irresponsible. My earnest request not to travel by Neeta Volvo as they are not safe and traveller safety is not their priority they speak very arrogantly even with the ladies.

Dear Sir I booked a ticket for journey from Pune to Mumbai (Imagica) on 22.06.2015, with a faith that Red Bus & Neeta are fully authentic. But instead of Merc Multiaxle 2*2 volvo, there was a[protected] model Tavera. I was with my newly married wife and sister-in-law. And we were given 1 seat on the front and 2 in the last. Now its upto you that you want to compensate or just copy-past apology., but this was not expected from both Neeta and Red Bus. Regards Ashok Kaler [protected]

I booked my tickets for a bus at 10:30PM because I was busy in my meetings till 8:00 PM. After my meeting I saw three messages from neeta tours that please board 8:35 PM bus. Now I have to travel from west of andheri to east in heavy rain. Even after all this I observed that the seats i booked was in front and the seats I was provided was at the last. Being a patient of motion sickness it became the worst ever experience with Neeta tours.

14/06/15 Mumbai to Pune @5:45pm, bus no. 9393 Bus arrives at 7:10pm (1 hour late) no communication with customer Bus fills fill seats in Chembur / Vashi / Kharghar making it a 6+ hours journey from 7pm to 1am driver gets down before destination for a drink on complaining to 28902666 the person bangs the phone saying nothing can be done.

I book Ticket on[protected], booked by Make My Trip by booking ID NU[protected] PNR NO. 30088055 BUS NO. 3001 ... Bus Time 1.30 from Jodhpur.. Start at 3.00pm and After 3 hrs they drop between way to Jodhpur .. I get Loss of Rs. 5000/= Operator Returned Rs. 1500/- only.....

This is really a serious issue to be look out for, since the commitment you gave before booking and the service you provide after booking seems to contradict each other in a lot absurd manner. I had booked Mumbai - Pune (via Aundh) and while booking i was not given a proper response, the bus started from the source at 6.20 AM, its 11.30 am still it has not reached the destination (it was suppose to reach before 10am). By what mean should i trust on your services? can you provide me with some thorough justification. And i need to escalate this issue on High node. Thanks, Adit Desai +91-[protected]

I travel regularly by Neeta Travel Bus from Mumbai to Aurangabad. I have observed that the bus is always late when arriving into Aurangabad, in the morning hours. Because of this, the bus drops off the passengers outside the city limits. We have to spend extra money to take us into the city. We do not get a refund too of our money. This is highly unfair and want Neeta Travels to urgently look into this matter, because I have a feeling this is a conspiracy of the drivers for not entering the city. This amounts to fraud and we passengers will not tolerate this kind of nonsense.

Hello, I have had such a horrible experience while travelling from Mumbai to Rajkot by Neeta (Connect ) Scania volvo. My seat no. was 30 and i kept my laptop bag above my stea. Money, laptop, mobile phones were in laptop bag before boarding into the bust at 11:00 PM Monday (25th May). While i was in asleep near by Surat, I saw bus clener was collecting blankets and folding it. When i got down near Surat for a break, I realize that bus cleaner had kept all blankets in place of my laptop bag and my laptop bag was found behind the last seat where empty boxes and dustbin were kept. Again i kept it on top of my seat. I reached Rajkot and got down with my bags. while heading towards home i was looking for my headset and realize that 15k cash, 2 phones, Apple headset were missing. then i realized that all this happend due to that cleaner who did all this mess. Mean while i catch that bus again it was disappeard. This is very shameful if such brands like Neeta, connect hiring such people . I have no idea what to do now. Thanks, Jatin

I traveled Mumbai Ratnagiri Via Bus No MH 04 G 6070 on 17th MAy at 10 pm from andheri . Capt is Vinod M No [protected]. I fogot my 10 KWH mobile charger, White colour in Bus . My sit no B6. Please confom and keep in Neeta Andheri Office, . My Name : Yatin PArkar M No :[protected].

Bus travel from mumbai to nashik, ac bus, charged 750 rs fair, the air conditioning of the bus is totally up, not at all cooling, everyone is sweatin, the bus operator is not responding properly nor looking at the problem.
Please look at the matte mamatter immediately otherwise i will have to lodge complaints to higher authority
Bus number mh 04 gp 523.

Dear sir/Mam, this is to acknowledge u regarding our travelling from mumbai to hyderabad frm vashi pick up point On 30th april 7:00pm bus. We waited till 8 oclock for bus to cm but there was no updates frm ur side untill we called ur office. N niether frm ur vashi pick up center office. We booked 8 tickets n were three family along with small kids. We waited on road side bus stand till 9:30. Again calling up confirmed bus had technical prob n will be late. so we decided to wait inside office. The person Mr.BHARAT PATIL was so rude to us n behaved in a very disguasting way to us. We all were shocked with his behaviour. Instead of being polite to customer who are sick of bus delaying for 4 n half hr almost he was so harsh in talks. N more over he challnged us bus will nt move even after cming to point till i wish. U will have to wait for my order till i make the bus to move. We will never ever will travel to such a dirty ppl taking care of travelers n will never ever recommend to any one for. Image of the person attached. He was nt even saying sorry insisted by his other collegues. . Looking for sm valid action from ur side for such incidance in future to other travellers.. my contact no is [protected]. Dipali soni. Can call me regarding ticket detail proof i[censored] need.

The bus I traveled in from Pune to Dombivali on 9th May, 2015 was on the brink of break-down.The speed over 40 and the world would have us - 21 passengers down the lonavala valley. Totally disappointed. Worst service. Breaks werent working properly. If the speed went above 30-40, the bus would start shaking and loose control, deflated tyres. We passengers were so tensed that any moment the bus would be out of control. It took us 5.5 hrs to reach from Pune to Dombivli. But we were not complaining because if the driver increased the speed, then the bus would go wayward. Hence we let him drive at the speed of 30 on the EXPRESSWAY. Very disappointing. Even after we got down at dombivli, nobody was there to open the luggage comparment. We ourselves opened it and took out the luggages somehow. Worst service. Filty and under-sized seats. A full grown man can never place himself comfortably on those seats. Can't wait to make a complaint register at RTO. Neetabus cares the least for passenger safety and only wants to make profits by charging Rs. 400 per person for such depleting conditioned bus. The bus was meant to goto garage for service but NEETATRAVELS couldnt afford to lose the profits gained against 20 passenger's lives. At one point, I was even thinking of getting down from the bus and taking another one. But one aged lady advised me against it as it was not safe to get down at expressway and I was carrying a baby and 2 heavy luaggages and a handbag. But hatsoff to driver, who even with depleting condition of bus managed to drop us at Dombivali safe (though emotionally drained by stress) and in one piece.