NEFT — neft transfer not credited to beneficiary account

• rs 3100/- were transferred on line from a k agarwal sbi account ([protected]) to ms agrima agarwal axis savig bank accont no. [protected] on 13.07.2017 thru mobile app reference no. Ut05517584
• rs 3100/- did not get credited to the beneficiary account (Ms agrima agarwal axis savig bank accont no. [protected])

• sbi bank informed as “ complaint status/resolution : your third party transaction ut05517584 is successfully credited to beneficiary account on 13-july-2017. Sbi bank has informed telephonically to mr. A k agarwal to contact axis bank.

• mr. A k agarwal contacted axis bank and sent a mail to customer. [protected]@axisbank.com on 10.08.2017. (Can be seen in trailing mail)

• axis bank informed “ please be informed that we are unable to trace your credit transaction details with the provided reference number from sbi bank. Hence i request you to take up the matter with remitter bank for faster resolution.”
• i contacted again sbi help line where they have not resolved the issue till date.

It is to be informed that rs 3100/- has not been credited into ms agrima agarwal axis savig bank accont no. [protected] till date.

Request to kindly assist in this matter and arrange to credit rs 3100/- into ms agrima agarwal axis savig bank accont (No. [protected] - the beneficiary account.)