Net Plus — regarding service issue

Address:

Amritsar, Punjab, 143001

My name is ajay pal singh from amritsar i have applied for a new connection fastway internet. But till the date we have not recieved any person for installation and activation. Only one person is come for new connection fees otherwise no any person is come. Despite of many reminders the emlpoyes give me fake promises i will come, i will come, but not listen my voice any employee.
Such a worthless service in fastway. I want to say i have to already pay for a new connection but till the date connection is pending for your side. So please solve this
Matter otherise cancel my new connection and give me back my money in account.