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Netmeds Complaints & Reviews

www.netmeds.com

3.3

Updated: Aug 23, 2025

Complaints 1191

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717

Unresolved

474

Good! Netmeds values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Netmeds step up their efforts to fully resolve all complaints 👍

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Netmeds reviews & complaints page 27

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Hello,

I have ordered medicines on 16th January & delivery date was 17-19 January. Still order is not delivered fully. Only 1 of 2 is delivered. Status is marked as processing. I tried to talk to customer care on this many times. But they are also not providing solution. I kindly request you to please check & provide solution. Order ID is[protected]M. Iam unable to cancel the order also at my end. I spoke to customer care to cancel it. But no response.

Medicines are ordered because of your promised delivery dates. But netmeds is playing with our belief. It is happening thrice to me. Please understand that medicines are very important in this pandemic. But you are playing with our belief in you which is not at all tolerable.

I request kindly look into it & provide solution.

Feb 6, 2022

Complaint marked as Resolved

Refund issued by netmeds, thank you consumercomplaints.in team for your support

Netmeds customer support has been notified about the posted complaint.

Jan 27, 2022

Updated by Prashant_CC Dear Netmeds team,

Please update on issue raised.
Today is twelth day after order.

Verified Support

Jan 28, 2022

Netmeds Customer Care's response Hi Prashant,

Sorry for the inconvenience caused.

Please be informed that the refund has been initiated for the undelivered order. Kindly allow 1-9 working days for the refund to be reflected on your statement.

Looking forward to serving you in a better manner.

Regards,
Netmeds Team!

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Not refund total online prepaid amount of Order ID #[protected]W in last 26 days in my my account.

I have paid amount online but Netmed refund amount in NMS Super Cash i.e Netmed is not refund amount in my account.

I have called multiple time to customer care but not got money back to my account.

However added money in NMS Super Cash.

Mar 4, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2022

Netmeds Customer Care's response Hi Vinod,

Sorry for any trouble.

Please be informed that the refund has been initiated for the received amount and shared the transaction details through email.

For further queries, kindly write to us at [protected]@netmeds.com.

Regards,
Netmeds Team!

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Website: netmeds.com

I bought cancer treatment medicine worth 9000 rupees in the last week of December 2021. However when I received the package it was so badly packaged and shipped that the tablets had been crushed and some had even popped out of the strips.

When I contacted the customer care they could not be bothered about it and only upon insisting that they take back and refund the amount they agreed and told me that they would arrange for a reverse pick up which never happened till date.

Several follow up with customer care by email resulted in standard template reply with zero concern for the customer concerns.

A guy on live chat promised me that they would promptly arrange the pickup and refund in 3 days. It is now 5 days as of this writing (23 Jan 2022).

Order#[protected]PSO2

Netmeds customer support has been notified about the posted complaint.

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Hi,

I ordered few products from Netmeds on 11th January vide order number[protected]W. The order was supposed to be delivered by 14th January. No one from their team called me for the prescription for 4 days. No one replied from the customer support email either. The telephonic customer support just kept on saying that we will arrange a call for prescription. Emailed their management and the order was approved. The copy of the prescription was never shared with me btw. The order was delivered on 18th January. It was missing 2 soaps and the rest of the products were fine. Immediately called and mailed them the photos but no one is replying now. What is a customer supposed to do in this situation if a company is ignoring the customer? Kindly look into this.

Regards

Mar 10, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2022

Netmeds Customer Care's response Hi Rajesh,

Sorry for the inconvenience caused.

The amount has been refunded in your Netmeds wallet for the missing product.

Kindly write to us at [protected]@netmeds.com for further queries.

Regards,
Netmeds Team!

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I had ordered my medicines (zecal, follihair and ocid 20) a few hours back.
I made a payment of Rupees 509 from Google pay, but the order is still pending (declined), and the payment has not been confirmed yet. My money has been deducted but the order has not been placed at your end.

I have attached both the receipt of the transaction (on google pay where amount 509 has been paid to you) and the pending order details on my netmeds account. Kindly expedite the issue, either refund my money or confirm the order. Or I'll have to take strict action.

Somya
Meerut
Customer

Mar 1, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2022

Netmeds Customer Care's response Hi Somya,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

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Address: Karthik T. No. 89, 3rd Floor, Mookambika Layout, Myalsandra, RV Post, Bangalore - 560059

Website: Netmeds

I have raised a return request on 3rd January 2022. Reference no. [protected]
they have taken the return request & they confirmed the amount will be credited to the Netmeds account. Return request reason- Doctor changes the prescription return request details as below:
1. order no[protected]A
a. Remo 100 mg Tablet 15's = 5 Sheets
2. Order No[protected]A
a.Torglip 50 mg Tablet 10's = 18 sheets
3. Order No[protected]A
a.Tazloc 20 mg Tablet 10's = 9 Sheets
b. Remo 100 mg Tablet 15's = 1 Sheets
Already 20 days over & I have called many times to Netmeds customer. when I call they will commit they will pick up the medicine within 24 hrs. But still, now no one called me to pick up the return request medicine. I am Requesting Netmeds to do the needful immediately because I want to place an order for newly prescribed medicines.

Netmeds customer support has been notified about the posted complaint.

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I have ordered for OneTouch Select Test Strip on 17 th Jan'2021 but still i have not received my order and no updates regarding the product delivery received from NETMEDS. When i tried to contact the customer care i was waiting more than a minute on a call but no one attending and the call getting disconnected. Respond immediately

Netmeds customer support has been notified about the posted complaint.

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I have order a medicine more then a month before but still on date order was not received after many reminders & requests. There after I give cancellation request but still on date neither cancelled order nor refund process.

Netmeds customer support has been notified about the posted complaint.

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I order a face wash on 20th Jan. My amount was debited but Netmeds declined my order after that and didn't even issued a refund!

I tried contacting their customer care team regarding this but there was no response from their side!

Order id is[protected]A
Transaction id of Amazon pay is P[protected]

I want my refund now!
This is very unprofessional. They debit the amount... Decline the order for no reason and then don't refund the amount as well

Netmeds customer support has been notified about the posted complaint.

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My orderId:[protected]A
I ordered medicine on December 5th. Due to fake update by courier my order showing as delivered. This statement also confirmed by Netmeds customer care. I requested for refund on 8th December. But till now i didn't received my refund. More than 40 days i waited for refund. Everyday i am contacting customer care and mailing also but no use till now

Why I need to wait for my money, if i won't get my refund i will take a legal action 100%

Netmeds customer support has been notified about the posted complaint.

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The order status is delivered although the order was not delivered and it’s been 21 days no refund is initiated .
Teams doesn’t respond to emails nor to call .
Through chat they will ask to wait for 24-48 hrs to resolve the issue but no updates from the team .

May 17, 2023

Complaint marked as Resolved

Refund issue resolved

Netmeds customer support has been notified about the posted complaint.

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Address: Netmeds customer

Payment[protected] all toll free 👀👉customer netmeds customer service in my life with me on[protected] all service is a

Feb 26, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Jan 21, 2022

Updated by Sanju sarma Payment[protected] all toll free ðŸ‘€ðŸ‘‰customer netmeds customer service in my life with me on[protected] all service is a

Verified Support

Jan 26, 2022

Netmeds Customer Care's response Hi Sanju,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

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Hello sir, I have ordered the medicine (Hald SR 400mg) on 11th January, 2022 from Netmeds(Order ID[protected]A) for what expected delivery date was 14/15th January, 2022 But still I have not received my medicine as its 21st January, 2022 I have called so many times on your customer care number and requested for fast delivery and every time I have been assured that I will be received the same as soon as possible but I have not found any proper response from your team. I have also contacted your courier partner for the same but they also were unable to update about true delivery date. As I am helpless now, I am requesting you to take strict actions on this issue.
My registered number on Netmeds is [protected]

Feb 27, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2022

Netmeds Customer Care's response Hi Aakash,

Sorry for the inconvenience.

We see that the order has been delivered to you. We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!

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Address: Banglore

This is really critical that my mom is serious and have to show his blood reports to doctor but it's been seven days Netmeds is not giving us our reports .
Their customer support is saying we can't do anything we don't have any update .
We have booked an appointment with doctor which we have got waiting since 30 days as he comes once in 15 days .
Now my booking will get cancell what should I do .
What if anything happens

Please help
Komal sharma
[protected]

Feb 27, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2022

Netmeds Customer Care's response Hi Akhil,

We apologize for the trouble.

Please write to us at [protected]@netmeds.com.

Regards,
Netmeds Team!

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Address: uday dutta

I purchased some medicine from NETMEDS online. on delivery I found one item missing and another item where manufacturing month is sept-20 and it is valid for 15 month i.e expiry in jan-22. Then and there I reported to the customer care. but despite of several reminder they did not responded. Then seeking no alternative I reported their CEO. who assured that the escalation team will resolve the issue. Despite no customer team team is responded. Believe me, they are team of THICK SKIN. DO NOT BUY PRODUCT FROM NETMEDS.

I personally switched to TATA 1MG. service is wonderful and very responsive

Feb 26, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Jan 21, 2022

Updated by duttadutta Order ID
[protected]W
Order Placed
Jan 13, 2022 7:28 PM

Jan 21, 2022

Updated by duttadutta image of short expired item attached

Verified Support

Jan 26, 2022

Netmeds Customer Care's response Hi Ranjit,

Sorry for the trouble.

Please be informed that the products are reshipped. Kindly visit your account for more details.

For further queries, please write to us at [protected]@netmeds.com.

Regards,
Netmeds Team!

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I placed an order ...so I choose online payment . my money is deducted from bank.
But the order details are not shown in the app. it doesn't show the order in orders section.
Please refund the amount .
I send mails, calls to netmeds but still no response from them .they didn't reply anything.

Jan 23, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2022

Netmeds Customer Care's response Hi Vennela,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

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D

Deepanshi Saxena

Jan 26, 2022

I ordered medicines from the Netmeds app on 26th January 2022, for which the payment was made using debit card through gpay app. The transaction was successful and the amount was debited from my account. But there was no confirmation of order placed from the Netmeds. In the Netmeds app there is a section of MY ORDERS, even there my order was not mentioned. I have attached the photocopy from the Gpay app which states the Transaction number.
I tried to get in touch with the customer support team of Netmeds through Email, call and chat but the complaint left unattended. They didn't took any steps to resolve the complaints.
Kindly take the appropriate action to refund the money.

S

Sandeshm

Jan 29, 2022

Hey vennela, my issue is also the same, do you get the refund or not?

Vennela reddy p's [Complaint's author] reply, Jan 29, 2022

Yeah...I got refund...try to contact them in the app using chat option (help )...they will provide their experts into line to contact u ...and tell your issue to them ...I solved my problem using that option only

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Yesterday I submitted a complaint regarding my delivery.
And in today morning I receive a sms in which there is mentioned that my product is coming today but still they didn't delivered.
And today I have my last dose of medicine.
Worst delivery experience..earlier my product delivering on time but nowadays there is so much problem.

Feb 28, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2022

Netmeds Customer Care's response Hi Yusuf,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

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Hi Team,

I would like to inform you that there are few items missing from the medicines I ordered from your pharmacy app on 07/01/2022
Order Id:[protected]A. However, I can see that still my order is under processing status from longer period. Even after couple of reminder calls your team is soo negligent on this, in spite of explaining the urgency for medicines I ordered for diabetic patient.

Below are the list of missing items of my order.

1. Eliwel 10mg Tablet 10's - Quantity : 3
2. Gemer 1 Tablet 15's - Quantity : 3
3. Respira Syrup 100ml - Quantity: 2
4. Eberjen M Cream 10gm - Quantity: 1

Also, attached screenshot for your reference for the same. It would be great if you send the missing medicines as soon as possible.

Waiting for your prompt response.

Netmeds customer support has been notified about the posted complaint.

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Address: [email protected]

I DEVENDRA R KOTHARI had Ordered for REVELOL AM for my father by order no.[protected]M, given & paid Rs.414.72 on 29th, Dec, 2021.
Delivery date was 31st, Dec, 2021.
Till now not recd medicine.
Many times done chats, done phone calls through NETMEDS APP, to cancel that order due to over run of time & they agree to refund but till today no refund send by them.
Pls solve & reply me [protected]@gmail.com & more no.[protected].

Netmeds customer support has been notified about the posted complaint.

Jan 19, 2022

Updated by devendra kothari Complaint against NETMDS APP, They r not fulfilled order dated 29th, Dec, 21 nor they r doing REFUND of medicine order amount of Rs.414.72

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Order ID
[protected]M.
Order placed on 10 January. Estimated date was 13 or 14 January.
Order received in destination city on 13 January, but till today 19 January evening, my medicines are not delivered.
I contacted netmeds several times, but netmeds have no reply.
I havent received any email from netmeds.

Jan 23, 2022

Complaint marked as Resolved

Delivered today

Netmeds customer support has been notified about the posted complaint.

Jan 22, 2022

Updated by Babblu1 Now its too late, as i need medicines, so i bought from medical store, so i cancelled the order, reason delay in delivery.
Now i have not received the refund amount.
I HAVE NOT RECEIVED THE REFUND.

Jan 22, 2022

Updated by Babblu1 Cancel request placed on 20 January, till now its not accepted, today 22 January i again called netmeds for refund

Verified Support

Jan 26, 2022

Netmeds Customer Care's response Hi Babblu,

Thanks for letting us know that the order has been delivered.

Looking forward to serving you in a better manner. Please write to us at [protected]@netmeds.com for further queries.

Regards,
Netmeds Team!

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