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Netmeds

[Resolved]  Netmeds — delay delivery of medicine

I booked the medicine on 3 jan 2020, but still not received. For last three days there has been no response. When am calling the customer service they are saying they will get back to me with the status.
Today i spoke to the team leader named mr arvind, he assured a call by 11.30 (He said will call in couple of hours, from 9.30 am), but no call with any status.
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Feb 10, 2020
Complaint marked as Resolved 
Netmeds customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2020
Netmeds Customer Care's response Dear Ravindra Shah,

Greetings from Netmeds.com!!!

We regret the inconvenience caused.

Please note that we have escalated this to the courier. We will coordinate with them and have your order delivered at the earliest.

Thanks! Escalation Team, Netmeds.com
Verified Support
Jan 10, 2020
Netmeds Customer Care's response Dear Ravindra Shah,

Greetings from Netmeds.com!!!

We have received an update from the courier that the order is been delivered to you. Kindly confirm the same.

Hope we will provide you with a better experience in subsequent times.

We are looking forward to your continued association.

Thanks! Escalation Team, Netmeds.com
Complaint comments 
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Comments

I have ordered few medicines through Netmeds on 3rd January but till now I have not received my medicines. While tracking I saw it already reached to Kolkata 4 days ago but till now FedEx is not delivering the same. Nobody from their side is responding to me properly. Even the tracking Id they gave doesn't seems valid. I feel helpless.
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I have not received 2 packages (1 order 2 packages). received SMS from netmeds saying product is delivered on 27th Jan and 28th Jan 2020. Where is my product? Who delivered it and to whom was it delivered?
order number
[protected]A
order placed 23rd Jan 2020.
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