[Resolved] Netmeds — delivery of wrong medicine

Chandrarekha Mantri

from Mumbai, Maharashtra

Website:

www.netmeds.com

I had ordered for Manjistha Ghanvati and had even uploaded the prescription on the website of Netmeds. I received two bottles packed in a cardboard box from Netmeds delivered by XpressBees courier. I checked the sticker on the reverse of one bottle. The bottle which I was consuming for ten days - 12 tablets daily was not Manjistha Ghanvati but Bhasma Ghanvati. The bottle also contained bhasma powder. On inquiry with the company Gokripa Products office near Rajkot by my mobile, I was informed that bhasma has been put in the bottle as preservative since the medicine is prepared with cow urine. Today when I opened the second bottle, I found that the medicine was different in colour and taste. I have filed a complaint with NETMEDS online and by whatsappp. NETMEDS has delivered wrong medicine to me inspite o[censored]ploading prescription. I had even paid delivery charges.

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Jun 3, 2021

Complaint marked as Resolved

Marked wrongly as resolved. Not resolved. No effort to refund money for the wrong medicines they delivered. I can give them the empty bottles as I had consumed 1 bottle of wrong medicine.

Netmeds customer support has been notified about the posted complaint.

May 30, 2019

Updated by Chandrarekha Mantri The two bills I received with the box show Manjistha Ghanvati and the box contained one bottle of Bhasmavati.

Verified Support

Jul 23, 2019

Netmeds Customer Care's response Hi Team,

We have arranged for the reverse pick up, but consignee not available and reversal has been cancelled.we have not received any response from the customer.

Thanks! Escalation Team, Netmeds.com