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Netmeds Complaints & Reviews

www.netmeds.com

3.4

Updated: Mar 24, 2024

Complaints 1186

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717

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469

Good! Netmeds values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Netmeds step up their efforts to fully resolve all complaints 👍

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Amount Deducted from Credit card but order not placed

Product delivery delay regarding

Amount Deducted from card but order not placed

Order declined and money getting debited

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Estimate delivery date passed but no delivery by qwik courier and the tracking number is also invalid.

order declined , but money deducted still no response...

missing items and delay in delivery

Order Not Showing

Status of my order is delivered but I haven't received the order.

Order not processed and simply cancelled after 7 days without any reason

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Discount Not given as in Offer- Cheated

Money not refunded to paytm wallet

Order not getting delivered

Netmeds reviews & complaints page 54

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Address: Chennai, Tamil Nadu, 600031

I find this repeatedly now. I upload the prescription and order certain quantity of only few medicines in the prescription. Say, if there are 6 medicines and i want only 4 of them, i order only those 4 medicines with specific quantity. When the payment link is sent, i have no way to check and then proceed to payment.in the recent order, the value came upto some 7k and i was shocked. When i went into the details, i found that all the medicines...

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Address: Chennai, Tamil Nadu, 600001

For long time my order not return pickup its really bad experience.

Tricket id - [protected]

Several time try to contact netmeds customer care but they are not taken any setp about still now my order philip avent classic bottle 260 ml not pick up 7 days over so take action. My contact number is [protected]. This order done throw netmeds.com order number nms[protected]a this order return approved but not pickup...

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I placed order nms[protected]w on 20/04/2019. On 21/04/2019 i wanted to cancel order this is why i logged in on netmeds. The order status was processing which means the order wasn't packed nor it was shipped. So i searched for cancel button, the button was disabled. So i wrote email to netmeds customer service everyday but they did not reply to my emails and delivered the order. I have been writing emails to netmeds to please cancel order...

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Order id nms[protected]
Order date 02/04/2019
Prepaid order
Amount deducted ₹978.88

One product was out of stock. So they have to return ₹294
As their payment partner i. E. Razor pay, they started refund process from 03/04/2019.
After some days on razorpay website it is showing refund successful and it will take 5-7 days to complete. But it is now 17 days and i don't get my moneybr...

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Address: House no.199,At-Bhatwadi, Post-Mohopada, Tal-Khalapur, Dist-, Rasayani, Raigad, Maharashtra, 410222

I have ordered medicines on 11th april 2019. But till date order is not delivered. I have put a mail for this issue to customer care. And they said within 24 hrs they will reply. But no any response from netmeds. It's very urgent for me, i have been ordering regularly. And very much dependent on netmeds. Now i have to buy from other source as it is my need. It's not good. From now onwards we will think about placing the order to netmeds....

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Order in-transit from last 4 days. Medicine ordered more than a week before. I got sms saying delivery attempted concern person not responding. Did nit receive any call and no one visited to home i don't know how they attempted delivery. Need a resolution on this, get medicine delivered or need immediate refund. This is not the way to do business. Company full of #.. No one even response to the complaint....

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Address: Markandavelraj, c/o Jothi broilers, VV Compound, No.21 ,Theni main road ,arasaradi., Opposite to Devaki scanning., Madurai, Tamil Nadu, 625016

Unfortunately we bought the medicines after my order is placed, i have order 3 types of medicines and it's also cost high. I can't buy it now. So i need to cancel it but i can't find the cancel button and also i can't get the necessary helps from anybody. Please help me to solve this issue. The order will be shipped soon, so please make it as fast as much possible. It's disturbing my my mind, as netmeds didn't have the easy ways to cancel...

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Address: Sakherbazar.,Behala,Kolkata, Kolkata, West Bengal, 700008

I want to return a duplicate order since last 10 days... I have called immediately (On 31.03.2019) at the time of order that a duplicate order created due to website issue.
Then next day i have received a call from netmeds that your order is cancelled successfully and you will get the money refunded in 2 days after that both product delevered to me and in between i called to their customers care almost 100 times but no results they...

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I ordered Minmin tonic 200 ml, Aptivate syrup 173 ml and other medicines. During order placing expiry dates for above tonic and syrup were March 2020 and April 2020. I placed the order after checking expiry dates.
After delivery I checed the medicine, then noticed that I received wrong batch no. with different expiry dates medicine received.
I received Aptivate syrup 173 ml with batch no A17479SD with expiry date Nov. 2019 instead...

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Address: Ulsoor, 560008

Hi
The medicine insulin delivered was wrongly delivered.

The prescription was uploaded by me which is being deleted.

The doctor spoke to a individual and not to patient and has gone ahead confirmed the order without speaking to me. Negligence on the part of doctor without confirming details about medicine or insulin dosage or speaking to the correct person as mentioned in prescription nor checking if...

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Address: Thane, Maharashtra, 421201

While placing order the image shown against Optogest 200 mg tablet includes name sustained release. But when received that are normal tablets.
Netmed peoples you are playing with peoples life. It is very dangerous.
Considering mistake made by your peoples, arrange new strip of Optogest 200 mg SR tablets.

These are not good ethics of doing business. You should have some controls. You are not selling grocery. It...

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Address: Chennai, Dakshina Kannada, Karnataka, 575002

My last two orders are pending delivery from netmeds.
The delivery person rakesh from dehlivery.com is misbehaving. He is calling my mobile for creating a record that he contacted me but after two rings, disconnecting the line before i pick up. When i questioned this, he started speaking to me in abusive language and challenged me saying that i can complain as much as i want. Finally, when i told him that he can deliver to anyone at...

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Address: Gurgaon, Haryana, 122001

Hi,

I placed an order on 2nd march 2019 with order no. Nms[protected]a but still i have not received my order while expecting date of delivery was 5th march 2019.

When i called on their customer care they didn't give me satisfactory answer about the delay of consignment.

Request to you please help me to get back my money.

Regards
Amit mittal
[protected]...

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I made an online purchase of paediatric medicine, two units of orovit drops 15ml, from netmeds on 16/02/2019. I received the order on 18/02/2019.

The product invoice mentions the description of the two units separately as;
1. Ovovit drops 15ml, hsn 3004, mrp 55.00, batch no nob-15, expiry 01/20
2. Ovovit drops 15ml, hsn 3004, mrp 55.00, batch no nob-16, expiry 03/20.

The actual products received...

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Address: Varanasi, Uttar Pradesh, 221007

This is regarding my order no. : nms[protected]as01
I had placed my order on 18th february 2019.
And the delivery was on 21st february via xpressbees but i received text on 24th saying order will be delivered today. But without any call or attempt they remarked my order as "consignee not available". It was delaying my treatment so i emailed netmeds to cancel my order since i no more want the products now and refund the money....

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Address: 5th Floor, EA Chambers (Express Avenue) No 49 & 50 L, Whites Rd, Royapettah, Chennai, Chennai, Tamil Nadu, 600014

I have ordered some medicines from netmeds on 18th feb, that day they has some issue in their application and unfortunately order was declined but money was debited from my bank. As per per bank money has credited in beneficiary bank account but netmeds is not giving me any response, i am just getting some system generated mails.

They are not responding any more!
I am making this complaint so that i can get it back,...

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Address: Dhanbad, Jharkhand, 828113

I have cancelled my order 5 days ago but still i haven't received my amount till today. Please ensure that i get my money rs1778.40 i have done complain in netmeds other sites also but my complain was not taken in granted. I cancelled the order because i got more discount on other sites. Please look in to this matter and to get my money of rs 1778.40 back into my account....

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Address: Gurgaon, Haryana, 122413

I ordered medicine firstly on 03/02/2019 and netmeds claim to be delivered on 7/02/2019. I was waiting till 10 feb and netmeds called me to tell that your package has been lost. Moreover that medicine is urgently required for critical condition patient.
Again i ordered the same medicine but still i am in waiting list. Netmeds is not taking this matter seriously. I am requesting to take serious action on this behaviour of netmeds. This...

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Address: Pauri Garhwal, Uttarakhand, 190002

I ordered medicines from netmeds on 28/02/19 worth 1195 via prepaid payment. However my order which as returned back from halfway due to some logistic reasons for no fault of mine. Now the company isn't issuing refund since then despite repeated calls and refunds. Once the customer care executive picked up and told we will resolve the issue. Most of the times they drop the phone without resolving the issue. It was my first order thru netmeds....

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201319

I ordered medicine on 20-jan-2019 and it was written that my medicine will get delivered with in two days. Even after 5 days they did not deliver so due to delay, i purchased from outside.in that case i returned without receiving medicine when they were trying to deliver. I also asked customer care that now i don't need these medicine as you have done too much delayed and ask them to refund my money. They told they will refund after receiving...

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