[Resolved] Netmeds — medicines lost in transit; fraud company. don't fell into their traps else you will regret.

Arindum_new

from Kolkata, West Bengal

Website:

www.netmeds.com

I have ordered medicines ( NMS[protected]WSO1) from Netmed on 8/12/2018, the due date of delivery was 14/12/2018. I enquired on 15th, the person on the other side assured me that I will get the medicines by 48 hrs. On 17th evening, again I enquired, the customer service again assured me that within the next 48 hrs, the medicines will be delivered. Today (19/12/2018) when I ask them, the customer service person informed me that the medicines were lost in transit. So now you can understand how pathetic, misleading and wrong pieces of information they are giving. Since they are dealing with medicines, this information should be known to other people regarding the status of the company. Please beware of Netmeds and read the full article about Netmeds before further ordering any medicines:
https://qz.com/india/1494451/delhi-high-court-bans-e-pharmacies-like-netmeds-medlife-1mg/

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Mar 3, 2019

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2019

Netmeds Customer Care's response Dear Arindum Mukherjee,

We do regret for in the inconvenience caused, in regards to your order.

The mentioned order was placed on the 8th of December & was shipped out on the very same day.

But unfortunately, the order was Lost in Transit. We did try our best in getting this order delivered to you as soon as possible.

Now, Since the order was lost. We have refunded the entire order amount back to your bank account, Order value being Rs.1498.04 Out of which Rs.16.75 was used from your NMS wallet account. So the remaining amount of Rs. 1481.29, was refunded back to your account from where the payment was made.

We have streamlined our process, to ensure things like these do not happen in the coming future.

Looking forward to your continued association with Netmeds.com

Regards,
Netmeds Customer Care.