Netmeds — missing items and delay in delivery

And they did it yet again. Forgot to ship few medicines and updated the status as delivered. On writing to them they didn't revert back till 3 days and i had to call them on the 4th day. And then they give the credit of missing medicines in netmeds wallet. How can a medicine supply organisation be so irresponsible all the time. Either they deliver after 15day or they forget to deliver few items or they don't act on your complaints. And in the end just a refund of the missing items and they feel everything ia sorted. Everytime this can't be tolerated. I had decided henceforth i will never ever use netmeds but then they give you the refunds in their netmeds wallets forcing you to order again and go through the same torture one more time. Just one line "we regret the inconvenience" and they think the loss is repaired.
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Netmeds customer support has been notified about the posted complaint.
Verified Support
Nov 12, 2019
Netmeds Customer Care's response
Dear Rinku Ondhia,

Greetings from Netmeds.com!!!

We are always interested in serving you the best but we regret that we were unable to meet up your expectations recently.

Whilst an apology will regrettably not alter the outcome of your experience on this occasion.

But we will definitely, assess your complaint and will work on it to provide you with a better experience in the future.

Thanks! Escalation Team, Netmeds.com
Nov 12, 2019
Updated by Rinks12345
Same reply copy pasted every single time and same mistakes repeated every single time
Complaint comments 

Comments

I had ordered for xerina cream which was urea based. But i received some other product. I call many times to customer care no. But unfortunately no person attend the calls. The service is pathetic. Order no. [protected]M. Plz send my ordered product or refund my amount at the earliest.
Netmeds has poorest customer support and slowest delivery as medicine sector is concerned.
2 Items were missing from my order and now i have emailed them on [protected]@netmeds.com but haven't got any response.Tried to chat through their chat option, no agent has been assigned yet.Pathetic service.never going use this netmeds again.

I purchased 2 items 1 delivered and one not deliverd plz help urgent sir

OrderID[protected]ASO1
Missingitem( willimar schwabe lachesis 200 ch) 3 in quantity.

worst app.. Bad service
My product is missing
I ll never order from this app

I order willimar schwabe lachesis 200 ch. My product is missing
Order ID[protected]ASO1
3 in quantity

Order No:[protected]ASO2
Missing Item From Olkem Trio tablet 40mg 10'S

Creative 102's reply, Jun 19, 2021
Kya hua koi answer nahi mila
Creative 102's reply, Jun 19, 2021
Order No: 16235084079015258ASO2
Missing Items From Olkem Trio tablet
40mg 10'S ye medetion hume nhi milla iski humne kal Champlain bhi ki thi par abhi tak koi response nahi mila kya hume koi response milege
Creative 102's reply, Jun 21, 2021
Kya hua 72 hours ho chuka hai Lekin abhi tak koi response nahi milla aap log ka mere medicine ka kya hua
Order No:[protected]ASO2
Missing Items From Olkem Trio tablet
40mg 10'S ye medetion hume nhi milla iski humne kal Champlain bhi ki thi par abhi tak koi response nahi mila kya hume koi response milege

Kyaa hua 144 hours ho chuka hai Lekin abhi tak koi response nahi milla aap log ka mere medicine ka kya hua
Netmeds,
I ordered medicine on 29th may for
3 sheets of Tazloc H 10s and
2 sheets of roseday 5 mg 15s
But, I received
2 sheets of Tazloc H 10s and
2 sheets of roseday 5 mg 15s Only
Please check and send tazloc H sheet for me as fast as possible.
Thanking you,

My order No is[protected]ASO1
Missing one Tazloc H 40mg 10s sheet.
I ordered medicine on 29th May
For 3 sheets of Tazloc H 40mg 10s and
2 sheets of Roseday 5 mg 15s
But I received
For 2 sheets of Tazloc H 40mg 10s and
2 sheets of Roseday 5 mg 15s
Please do the necessary action.

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