Netmeds — Netmeds cancelled the order without any reason and now the demand 90 rupees more for reorder.

Complaint against
Online chemist

Order ID

It is too bad on your part to cancel the order at your wish and whim, and now blaming on my shoulder lying that we have cancel the order which we have never done. Look at the following screenshot of the concerned order of 5 bottles of Dabur giloy tablets.
Now when we called, you are telling I will have to pay 314 rupees and not 225 as per my last order. This is too harsh on your part first you cancel the order by yourself without informing me any reason and now you want to pay me rs.90 extra when I want to place the order again. If any ethic is left to you, deliver the order with the same amount as per last order. Otherwise we will stop placing any order with you in future due to such cheating done by you with this order.
RK Agarwal

Order screenshot
+1 photos
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Netmeds customer support has been notified about the posted complaint.
Verified Support
Nov 10, 2022
Netmeds Customer Care's response
Hi Rameesh,

Sorry for the inconvenience.

Please be informed that the product's discount has been reduced from 50% to 30% from the manufacturer's end.

Looking forward to serve you in a better manner soon.

Netmeds Team!
Nov 16, 2022
Updated by rameesh agarwal
No. Once the order is placed and confirm by you, you are under legal obligation to deliver it. Refusing it amounts to violation under consumer protection Act. Discount prevailing at the time of order is your liability to adhere to and backing out just shows your greed to grab more money from the consumer on UN acceptable ground. Any change made by the manufacturer is applicable for new orders only and not for previous already confirmed orders.
RK Agrawal
Feb 10, 2023
Updated by rameesh agarwal
No. Against law.
Once the order is confirmed, netmeds is under legal obligation to deliver the order.
RK Agrawal
Jul 12, 2023
Updated by rameesh agarwal
If the confirm order is not delivered, this definitely will spoil the reputation of the company, which proves their deficiency to fulfill the confirmed order.
First they make us wait for many days and then they say, we cannot supply on one pretext or the other. This is harassment.
RK Agarwal
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