[Resolved] Netmeds — Payment was successful but Order was not placed

[Resolved] Netmeds — Payment was successful but Order was not placed

S Swaraj Yesade Jan 16, 2022

I ordered medicines from the Netmeds app on 16th January 2022, for which the payment was made using debit card through Phonepe app. The transaction was successful and the amount was debited from my account. But there was no confirmation of order placed from the Netmeds. In the Netmeds app there is a section of MY ORDERS, even there my order was not mentioned. I have attached the photocopy from the Phonepe app which states the Transaction number. I tried to get in touch with the customer support team of Netmeds through Email, call and chat but the complaint left unattended. They didn't took any steps to resolve the complaints. Kindly take the appropriate action to refund the money. +1 photos Was this information helpful? No (0) Yes (5)
Jan 18, 2022 Complaint marked as Resolved The complaint is marked as resolved but that is not the case. The refund regarding the complaint is not initiated. Please unmark the resolved complaint. Netmeds customer support has been notified about the posted complaint. Verified Support Jan 19, 2022 Netmeds Customer Care's response Hi Swaraj, Sorry for the trouble. Please be informed that the refund has been initiated for the shared order id. Kindly allow 1-9 working days for the refund to be reflected on your statement. For further queries, kindly write to us at [protected]@netmeds.com. Regards, Netmeds Team!
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Comments

Deepanshi Saxena

Jan 26, 2022

I ordered medicines from the Netmeds app on 26 jan 2022, for which the payment was made using debit card through g pay app. The transaction was successful and the amount was debited from my account. But there was no confirmation of order placed from the Netmeds. In the Netmeds app there is a section of MY ORDERS, even there my order was not mentioned. I have attached the photocopy from the google pay app which states the Transaction number.
I tried to get in touch with the customer support team of Netmeds through Email, call and chat but the complaint left unattended. They didn't took any steps to resolve the complaints.
Kindly take the appropriate action to refund the money.

Sandeshm

Jan 29, 2022

Hey swaraj, my issue is also the same, did you get the refund or not?

raghav321

Apr 5, 2022

I ordered medicines from the Netmeds app on 9th april 2022, for which the payment was made using paytm app. The transaction was successful and the amount was debited from my account. But there was no confirmation of order placed from the Netmeds. In the Netmeds app there is a section of MY ORDERS, even there my order was not mentioned.
I tried to get in touch with the customer support team of Netmeds through Email, call and chat but the complaint left unattended. They didn't took any steps to resolve the complaints.
Kindly take the appropriate action to refund the money.