Netmeds Complaints & Reviews

I had order Entair Vaporizer through netmeds. It was supposed to get delivered on 15th Jan, but inspite of multiple follow ups the delivery is not complete. Order ID is[protected]A.

Need immediate refund, and can't follow up again

I have ordered regular madicine on 15 Jan 2022 at netmeds.
Medicine I have ordered all important madicine and it's for Diabetic...I can not keep my 66y mom for a single day without Madicine.
Status shows medicine shipped from dt.15.01.2022 at 2.18pm till date
I received 2 madicine out of 3 and they splitted my one order into 3 deliveries/ parcels.
When I contacted the customer service I unable to get proper response
My problem in this is my mom is waiting for this madicine for a long time without taking regular madicine... In top of it if netmeds can not able to deliver, it's a responsiblity that they have to intimate the patients that the medicine will not be delivered.Nothing has happened in this case.
So people reading this complaint request you to think twise before ordering the madicine on netmeds. ( Or any online portail ) for their own reasons they don't bother even patients pass away.
Being a care taker please be very careful for your loved once.

My order details are
Customer Name
Rajshekhar Ravipati
Order ID
[protected]A
Order Placed
Jan 15, 2022 1:06 PM
Estimated Delivery
January 15 - 18

I have ordered few medicines from netmeds .com of amount 2376.90 rs on 12th January / 11.40 pm and it showed the estimated delivery date was 16-18jan . Since then the order is showing prescription under review and the order has not been shipped till now . After seeing this I called the netmeds customer care number and registered a complaint regarding this on 17th jan and they said we have informed the pharmacist about this order and due to unknown reasons this order might get delayed 1 day and it has already shipped, maybe the app is showing something else ( complaint no. [protected] ) . Since then I have called several times on their customer care number to get a update on the complaint previously registered regarding my order and it seems they are dodging my calls intentionally and after waiting for several minutes my calls are getting cut before i get connected to the customer care executive . I have already paid in full 2376 rs for the order and this is how they treat their customers . I feel scammed as they aren't informing me anything about my order and they have kept me waiting for more than 7 days, those are important medicines on which one's life depends and these people after taking the money and giving a estimated delivery date not complying to it is a serious issue and I want my medicines as quickly as possible and I need to be compensated as this kind of behaviour is not acceptable . Please take stern measures against them .

Where is my medicine against order no.
[protected]W dated 8 Jan 2022 wretched Netmeds ???
Picked up by QWIK on 8 Jan at 4 pm from a seller 16 Kms from my address in Bangalore not delivered till now (12.00 PM 19 Jan). Did you deliver it to Kareena Kapoor by mistake ?? Are you trying to kill the brand Netmeds to come out with Reliance medicines ?? Should I tweet tagging Mr. Ambani and Kareena Kapoor ?? Maybe they are ignorant about the incompetence in Netmeds.

I have ordered three packs but received only one pack. My order no. was[protected]MSO1. I contacted netmeds by email and then they sent me an email that we will return your amount but they didn't.

I placed two Orders with Netmeds and also purchased their Prime Subscription for Rs. 499 a Year on 3rd January 2022

The Expected Delivery date was 5th January 2022. However on 5th Jan 2022, the medicine was showing as being delivered from another state and post enquiring with customer services they stated they dont have stock of the medicine in Maharashtra and i will have to wait. I asked them to cancel the order and my membership and refund my money back as i was not happy with such answers and this service. They informed they cannot cancel order and i will have to refuse delivery to get a refund.

Finally, the delivery agent showed up on 7th Jan and 8th Jan for the orders. Both were refused and the same is showing up on their Tracking. The Medicines are still showing as being returned to their original destination around 10+ days after being refused and the refund has also still not being initiated.

It is now impossible for me to take the medicines. I have no other pending orders. I also hadnt opened the package and refused delivery as also mentioned in Courier Tracking. So why is the company delaying the refund and also not willing to check with the courier company why the delay in returning the medicines back to the original location.

Or is it that the medicines has been delivered back but Netmeds is purposely delaying my refund.

My Order references:-
Order ID[protected]A - Rs. 315.52
Order ID[protected]A - Rs. 146.20
Order ID - NMS[protected]AS - Rs. 499.00
Total : Rs. 960.72

I ordered my medicine on 13-01-22 and the delivery date was 16 or 17. But still I didn't get my medicine.

I placed an order ... I selected online payment mode... I paid money through phone pe
My money is deducted from bank and order is not placed yet
The app doesnot show the information regarding to the order
I need refund
And I have transaction details too..
I send mails too.
Please respond to the mails
Name: Vennela reddy p

Order placed on 24th December still shows processing status, even after repeated follow ups no proper resolution from netmeds it's already been close to one month since I placed the order.

Order had 3 shipments, out of which 2 have delivered status and one is still in processing.

Order id[protected]A

Order number[protected]A

Canceled the order more than month before

Got refund of delivery charges. But for this order I voucher which company is not allowing me to use for next order.

I have to cancel the order as they didn't delivered it within time

Request you to please revoke my used voucher so that I can use same for next order

After several followup companies I not taking any action. Now they are not giving response over mail also.

I request you to please pay attention and stop them from robbing the caustomer

I had placed an order on 31st Dec for brillinta medicine, after the delivery.. Dr. Had changed the prescription. I had called 3 times for the same, but its still not picked up. Also the response is very slow & dead . it's pathetic service.

I need 25 no. of Accu-Chek Instant s Test Strips They had supplied Accu-Chek Active strips. After requesting to take back and supply the item i needed, they again supplied the same wrong item on 3rd Jan.
Initially netemds customers care was assuring to supply the item i need and resolve the issue, but now they are totally silent and not responding.

Either they take back the wrong item or refund Rs.666/- which i paid to them

I had placed an order for excela moisturizer 50gms this morning i.e. on 16th january 2022 and made payment for the same via upi payment. But the status of order is showing that the order has been declined.
What is to be done now?
Why did my order get cancelled?
When will I get my refund?

I had placed an order on 12th Jan but the order wasn't delivered to me and status of my order was updated as delivered, post that I have been following these irresponsible inhuman company regarding my order, everytime they say 24 hrs it will be resolved it's been 4 days still there is no progress.One of the worst company to ever place an order for anything.
I want my money to be refunded as soon as possible.you guys are terrible do not treat the customer this way!!!
[protected]A this my order ID

I had placed an order on 12th Jan but the order wasn't delivered to me and status of my order was updated as delivered, post that I have been following these irresponsible inhuman company regarding my order, everytime they say 24 hrs it will be resolved it's been 4 days still there is no progress.One of the worst company to ever place an order for anything.
I want my money to be refunded as soon as possible.you guys cannot treat the custom this way!!!

My order placrd on 9th Jan is not delivered yet. I am continue following up with CS team. Everyone is giving same answers I am trying to expedite. Kindly take action . I am in need of the medicine urgent. The order has kids medicine.

Oderd aua-check sticks. Product not delivered. Tried to cancel, but did not get cancelled. Not refund processed.
Total fraud company

Wrong product got deliverd and nobody is responding now about the return and refund

Firstly, I placed a order of emergency medicines on[protected] days back). The order was shipped even after 15-20 days of order. I called the customer care several times and it was useless. I got the order cancelled only because the executive guaranteed that the voucher money ( 500 rs) will be added to the wallet which has not happened till date. The customer care and the company is so irresponsible.

Ordered on 5th Jan 2022. Confirmed on 6th Jan 2022. Consignment was in the same local area but delivery person telling that it had reached wrong hub so he cant when contacted netmeds, they are telling that its on transit, when asked for cancellation still they are not responding.

From 6th to 14th Jan 2022 I had sent several mails to customer care by, mails and phone as well they are not responding. Customer care is reluctant to attend my phone call also after trying several times only phone is getting connected. Dont rely on netmeds. Such a cheap service. No value for customer.

For critical medicine what kind of attention they are giving.

No cordination between Netmeds & Delivery Partner
No transparency on customer care complaints