[Resolved] Netmeds — placed order for two times and it getting cancelled

Aranjit

Address:

plot no 7, Patparganj Industrial Area, Patparganj, Delhi, 110092

I have ordered medicines two times for my Mom who is in Odisha and also I did the on-line payment for the medicines. For the first order that I placed they canceled the order from their side and returned the money near after 20 days and then I placed another order and made the payment again. Today on 14th April they canceled the order again and told me it is canceled from your end.

My parents are at Odisha and I am in Delhi, nobody is with them to deliver the medicines. In this lockdown period, I can't ask anyone to help them. Really this company screwed me emotionally and my parent's health also.

My contact number is - [protected]/[protected]
Email id - aran.[protected]@gmail.com

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May 18, 2020

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

Netmeds Customer Care's response Dear Aranjit Kuanr,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Regarding the first order placed on 29th Mar'20.,
As a reaction to the COVID crisis, we had to temporarily delist some Pincodes that couriers cannot service. We regret that your order was canceled. Now the service is resumed at your location.

Regarding the second order placed on 5th Apr'20.,
Upon checking our backend record, we see that the prescription for the ordered medicines has not been submitted from your end. Hence we have moved your order to our online doctors and received a prescription from them but before proceeding further, the order was canceled from your end on 14th Apr'20 around 4 P.M stating delay in delivery.

We regret that we were unable to meet up your needs this time. Hope we will have an opportunity to serve you in the future.

Thanks! Escalation Team, Netmeds.com