Netplus Broadband — Account deactivation before time

Address:5th floor OPP GURDEV HOSPITAL THE GRAND MALL H BLOCK Ludhiana 141012
Website:www.netplus.co.in

Customer ID- [protected]
Billing id= [protected]
Please check enclosed document of payment receipt was made in December 2021 for whole year.But
On Nov 2, 2020 my account set to deactivated status. I am complaining from last 2 days to customer care but still its not working. Every time answer is we will ASAP but my question is when it will start?
According to your scheme if I make 5 month payment I get 1 month free so made payment for 10 month but my account deactivated before december.
I am from IT filed and my work is from home. Can you please start service again so I can continue my work again?
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    Grand City Walk, Ludhiana Rd, Aggar Nagar - B Block, Bhai Randhir Singh Nagar, Ludhiana, Punjab, India - 141012
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