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Netplus Broadband Complaints & Reviews

www.netplus.co.in
1
Updated: Jul 2, 2026
Complaints 465
Resolved
13
Unresolved
452
Bad 😕 It seems that Netplus Broadband has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Netplus Broadband reviews & complaints(465)

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P
Pranya Khanna
from Ludhiana, Punjab
Jul 2, 2026
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Recharge Completed but Internet Services Not Activated / Service Not Provided

Address: Subash Nagar stno. 3 ludhiana punjab, Ludhiana, Punjab

I am writing this complaint regarding my Netplus Broadband connection. I have already completed the recharge/payment for my broadband plan on time from my side, and the payment has been successfully processed. However, even after the successful recharge, I am still not receiving the internet services that are included in my active plan.

Despite making the payment, my broadband connection is either not working properly or the...
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S
sumeetmahajan24
from Ludhiana, Punjab
May 27, 2026
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Complaint No Internet Signal and No Engineer Visit from 2 days

Address: House No.:- 57A, Street No 0, Kabir Nagar, Near Bal Singh Nagar, Near Jagdep Nagar,Ludhiana,141007

I am a Netplus broadband customer, and I have been experiencing continuous internet signal and connectivity issues for the past several days.

Despite registering multiple complaints with customer care, no engineer has visited my location, and the issue remains unresolved. I have contacted customer support many times through calls and complaints, but proper technical support has not been provided.

Due to poor...
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G
Gunpree
Mar 27, 2026
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Urgent Complaint Regarding Repeated Service Disruptions and Poor Local Operator Support

For a long time now, we have been facing repeated service disruptions. The issue is consistently from the local operator’s end. Frequently, we are told that the cable is cut, while at other times no proper reason is provided. Despite this, the service is eventually restored, which clearly indicates negligence at the local operator’s end.

The major concern is the extremely poor and unprofessional customer service provided...
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G
gurkirat326
Dec 6, 2025
Dec 8, 2025
This thread was updated on Dec 8, 2025
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netplus broadband net+ roaming not working since weeks, tickets closed falsely with soft close & customer not share otp

Address: 5th Floor, Grand Walk Mall, Opposite Gurdev Hospital, Ferozepur Road, Ludhiana – 141001, Punjab

I am a Netplus Broadband customer from Punjab. My Net+ Roaming (hotspot) service is not working since many weeks. I have raised multiple complaints but Netplus is repeatedly closing my tickets without resolving the issue

Ticket History: Ticket No. TKT2321663 → Closed with remark “WORKING FINE CUSTOMER NOT SHARE OTP”
→ I never received any call or OTP from Netplus
Ticket No. TKT2339625 → Closed with remark...
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G
grprt2812
from Amritsar, Punjab
Aug 27, 2025
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Customer id 1000238903 not closed after multiple complains

Hi Team

I have reached out to Netplus broadband regarding the closure request of my customer Id [protected] multiple times, they haven't closed this connection. Please ask them to close this connection at the earliest.

Regards
Gurpreet...
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A
akchugh
Jul 30, 2025
Sep 18, 2025
This thread was updated on Sep 18, 2025
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Serious complaint regarding lack of guidance and follow-up after plan upgrade and unprofessional behavior of customer support

I have not received any response or resolution to my complaint vide mail dated 26th July, 2025.
My request was acknowledged and confirmed by your email dated 27th July, 2025 (Ticket ID: TKT1882721), which stated:
“Dear Customer, Kindly share OTP only after satisfactory resolution of complaint. – Netplus”
However, no action has been taken so far. Such delay and lack of follow-up is unacceptable. Such...
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V
vishal.m
from Ludhiana, Punjab
Jul 17, 2025
Jul 17, 2025
This thread was updated on Jul 17, 2025
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Net Plus Board Band Ludhiana

Address: Village Bajra Colony , Ekta Colony , Rahon Road , basti jodhewal ludhiana, Back Side Ravidas Gurudwara 141007

My Net-plus ID is *8227833*. I want to get my Net-plus Board Band closed. I have called Net-plus customer care several times to get it closed but no one is listening to me from their side. And the Net-plus people are generating my bill. I had requested them to close the Board Band even before the recharge was over but there was no listening from their side due to which my bill for next month has also been generated. My Net-plus Board Band...
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R
Rajan Sapaiya
Mar 2, 2025
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Conection is note available in area

Address: District hoshiarpur Nangal bihalan pin code 144205

Dear team members year try in new connection to year 2021 in Registered address in Name Rajan Sapaiya District Hoshiarpur Nangal Bihalan teshil Mukeriyaan pin code 144205 in Dasuya to Hajipur Road but new connection is note provided you in location but service is unavailable in...
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V
VIKRAM PHOTOGRAPHY
Jun 16, 2024
Jun 21, 2024
This thread was updated on Jun 21, 2024
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facing issue with wifi from last 20 days

Address: #2056 Piplo wala town Manimajra CHandigarh

Dear Sir/madam
I am facing problem of internet not working since last month 20 days .
I have called the helpline of netplus many times but every time I have heard that my complaint has been registered and my complaint is open but till now no technician from netplus has come to me even when I call. At the customer service it is said here that today will be fine, working hours will be fine but till now my problem has not been...
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R
rekhakumari12
from Jalandhar, Punjab
Jan 20, 2024
Resolved
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Resolved

Password related Query

I have called Netplus customer care four times to get my password, but I still haven't received it. During the calls, they have informed me that the password has been sent to my registered mobile number, but it has been a month, and I have not received an updated password yet....
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J
Jyotsna Jain
Nov 3, 2023
Nov 3, 2023
This thread was updated on Nov 3, 2023
Resolved
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Resolved

Internet not working since two days, and no one is coming to fix it.

Address: Ludhiana

I have registered a complaint as well in the company. They are saying since 2 days someone will come visit, but no one has visited. Extremely bad service. First they took 1 month to provide a new connection, that too after so many calls and writing an email.
Now, internet stops working just after 2 days and no one is coming to fix it. I was thinking of getting their new connection also, but now it seems they have the worst service....
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G
GURUJI MOTORS
Jul 13, 2023
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Internet speed is very slow

Address: SHRI GURUJI MOTORS SRI MADHOPUR NEAR JALPALI MOAD

Internet speed is verry slow sudden start sudden stop issue in internet when we connect with WIFI speed is lower than local internet provider please resolved this issue as soon as possible...
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K
Karan saggu
Jul 5, 2023
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I want to deactivate my account.

Im trying to contact them, but they are not responding. I'm not using their broadband from previous month, yet they are sending me bills without any reason....
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G
gouravsahni
from Jalandhar, Punjab
Mar 6, 2023
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Username and password

Address: Sailkiana, Phillour,Jalandhar 144419 Punjab

Please help me password change...
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I
IrshadDar
from Pulwama, Jammu and Kashmir
Feb 25, 2023
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Official Sites Not Working On Netplus WIFI

All official sites like ciat.vodafoneidea.com, webmail.vodafoneidea.com
etc are not working on netplus wifi.
I tried to contact the local netplus representative many times but unfortunately he had blocked my contact
number.

It is state of concern that whenever customer needs any sort of
assistance from Netplus field team, no one is available on realtime
basis....
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M
Madhur bansal200
Sep 6, 2022
Resolved
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Resolved

Internet not working since two days

1. That I am customer of Netplus broadband co. and having billing ID No. [protected] in the name of Mr. Madhur Bansal.
2. That my internet is not working since last two days.
3. That i have raise many complaints regarding the same through customer care help line number and "Ticket/Complaint no. was generated vide no.[protected] and[protected], Respectively.
4. That one of my Ticket/ Complaint was closed late night...
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S
Sxhil
from Mohali, Punjab
Jul 21, 2022
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Account suspended

Address: House No 83 block A Adarsh Colony Balongi SAS Nagar Mohali

My Netplus broadband connection is closed for last five days without any reason. Despite emailing customer care twice and contacting local operator again and again, my connection is still not activated. Either my closed connection should be activated immediately or it should be given to terminate permanently. There is no payment due on my side so this should be treated as my last notice and I will not pay any bills after that.
Name:...
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A
Aman Aujla
May 28, 2022
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Payment deduction but not reflecting on site

Website: www.netplus.co.in/np_site_billdesk/index.php

I made a payment online on 7 April 2022 at 07:57 A.M to Netplus broadband from paytm and after entering otp for payment site stop responding but my money was dedicated...
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S
srikagg
Aug 8, 2021
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Resolved

My netplus account is not activated even after the recharge

I have recharged the netplus broadband of 589 rs on 8 August, 2021 in morning time, but my account is still showing the inactive. When i asked to helpline no. They said it would be activated in 2 hours but problem still remains. Please help me to activate my account asap, its affecting my work....
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K
kps20009
Jun 29, 2021
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Request to activate suspended Netplus Broadband Connection.

Address: K.P. Astro-Research Centre, Missran Mohalla, Nurmahal, Distt. Jalandhar (Punjab) Pin Code: 144039.

My Netplus broadband connection is closed for last five days without any reason. Despite emailing customer care twice and contacting local operator again and again, my connection is still not activated. Either my closed connection should be activated immediately or it should be given to terminate permanently. There is no payment due on my side so this should be treated as my last notice and I will not pay any bills after that.
Name:...
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