Netplus Broadband Complaints & Reviews

For a long time now, we have been facing repeated service disruptions. The issue is consistently from the local operator’s end. Frequently, we are told that the cable is cut, while at other times no proper reason is provided. Despite this, the service is eventually restored, which clearly indicates negligence at the local operator’s end.

The major concern is the extremely poor and unprofessional customer service...

I am a Netplus Broadband customer from Punjab. My Net+ Roaming (hotspot) service is not working since many weeks. I have raised multiple complaints but Netplus is repeatedly closing my tickets without resolving the issue

Ticket History: Ticket No. TKT2321663 → Closed with remark “WORKING FINE CUSTOMER NOT SHARE OTP”
→ I never received any call or OTP from Netplus
Ticket No. TKT2339625...

Hi Team

I have reached out to Netplus broadband regarding the closure request of my customer Id [protected] multiple times, they haven't closed this connection. Please ask them to close this connection at the earliest.

Regards
Gurpreet...

I have not received any response or resolution to my complaint vide mail dated 26th July, 2025.
My request was acknowledged and confirmed by your email dated 27th July, 2025 (Ticket ID: TKT1882721), which stated:
“Dear Customer, Kindly share OTP only after satisfactory resolution of complaint. – Netplus”
However, no action has been taken so far. Such delay and lack of follow-up is unacceptable. Such...

My Net-plus ID is *8227833*. I want to get my Net-plus Board Band closed. I have called Net-plus customer care several times to get it closed but no one is listening to me from their side. And the Net-plus people are generating my bill. I had requested them to close the Board Band even before the recharge was over but there was no listening from their side due to which my bill for next month has also been generated. My Net-plus Board Band...

I got Netplus Broadband installed at my office in Sector 82, JLPL, Mohali. Since day 1, the internet has not worked at all. It’s been 4+ days, and I’ve raised multiple complaints.

Complaint ID: TKT1483391
Technicians have visited more than 5 times — still no working internet. Their staff even said “file a case” instead of solving the issue.

Today again, they came to visit, but I denied entry as there is no accountability. Now they are asking for a cancelled cheque for refund, without even giving me any written confirmation or refund breakdown.

I have suffered a business loss of over ₹2, 00, 000 due to this negligence.

This is my final warning — I demand full refund and resolution immediately, else I will proceed with a formal consumer court complaint and media escalation.

Attachments:
- Screenshot of internet showing “Connected without Internet”
- Netplus email with ticket number
- Legal complaint draft PDF

Dear team members year try in new connection to year 2021 in Registered address in Name Rajan Sapaiya District Hoshiarpur Nangal Bihalan teshil Mukeriyaan pin code 144205 in Dasuya to Hajipur Road but new connection is note provided you in location but service is unavailable in...

I wanted to host a ftp server on my laptop using routers in built system i wanted to enable ftp but icouldnt find and want to enable usb reading as a usb port is avalaible usb is detedced but i cant see the files online

Dear Sir/Madam,

id: [protected]
reg name: Surinder kumar
reg mobile: [protected]

I kanu priya, accidentally made a double payment for the net plus broadband amount Rs 2945
1st payment amount 2945 rs : 13th April, 2024 with reference number (upi [protected])
2nd payment amount 2945 rs: 17th april, 2024 with reference number(UPI REF NO[protected]
Now currently showing no internet access, pls activate my plan as soon as possible.
UPI payment screenshot attached for your reference.Kindly do needful as soon as possible.I have only this proof already attached.i already dropped mail 3-4 times.kindly activate my internet ASAP

I will be grateful to you.

Account number:- 5467213

I'm Netplus wifi from a long time and from last 2 months. I'm continuously facing slowness issue. I had raised this query to my local operators but they are not trying to solve the problem.My wifi plan is of 100mbps but it is providing me maximum 20 mbps or less.

I have called netplus customer care and they told me that it will be solved but after all it still not providing me my full speed.

And i don't know if it is a technical problem or my modem's problem. So, I want to please send a techinican who can check both the techinical problem and my modems problem.

Customer ID: 7747053
I am not getting any replies over email and no solution from customer service over call even after multiple attempts both sides.

Previously I had 400MBPS plan and I was getting around 350MBPS speed over Wi-Fi and Lan cable. I was okay with it.
Now, I have upgraded my plan to 750MBPS, I am getting ~300-400 BMPS or less on Wi-Fi and ! 700MBPS on Lan cable which is how it should be on Wi-Fi....

I bought an Android set-top box from Net plus, and it initially worked without any issues. However, upon relocating to the same area, I encountered a problem as the set-top box got locked. To resolve this, I purchased a plan from Net plus to activate the account, but unfortunately, only the internet services were activated, leaving the TV Cable service unresolved. The setback escalated further as the set-top box was purposefully locked by Fastway from the back end, preventing us from using OTT apps. Despite numerous follow-ups and registered complaints, a satisfactory solution is yet to be provided. When I contacted customer care for assistance, I was advised to reach out to the local operator, Ram Murti, whose contact number is [protected]. Upon contacting Ram Murti, I was directed to visit the Fastway head office for assistance. The situation worsened when the local operator permanently locked my Android set-top box, even after I had paid in full for it. Hence, I earnestly request that a suitable solution be promptly provided, or alternatively, that the device be unlocked as per the purchase agreement. Should a satisfactory resolution remain elusive, I may have no option but to escalate this issue by filing a complaint with the consumer forum. Your immediate attention to this matter would be highly valued. I appreciate your swift help in resolving this predicament to my contentment. Thank you in advance.
Kind regards,
Kuldeep Tanwar
Contact- [protected]
Customer ID - [protected]

My concern is related to my internet connection for which I've raised multiple complaints to netplus but I've not got any resolution and the local operators are full of excuses, they do not receive the calls and if they receive they just lie about their visit and this scenario is happening from past 3 days. I am completely fed up with this service if you people can not help then do our refund

This is in regard to ur internet service that my id is 3205640. My internet is not working from last 2 hrs and i am calling customer care on [protected] but they are not responding.. Call is getting disconnected.
When my call got connected to your agent he said amritsar ki koi b complaint hum nahi lenge and disconnected my call.

I[censored] r not providing service to customer then y u r taking bills from us?

Is this the way to provide services? Neither u pick calls and nor provide proper service.

Resolve the issue pertaining to my internet asap.

Dear Sir/madam
I am facing problem of internet not working since last month 20 days .
I have called the helpline of netplus many times but every time I have heard that my complaint has been registered and my complaint is open but till now no technician from netplus has come to me even when I call. At the customer service it is said here that today will be fine, working hours will be fine but till now my problem has not been...

I am very dissatisfied over the persistent internet connection problems I've been facing for the past four days. Despite multiple attempts to contact your technical support and lodging complaints, the issue remains unresolved.

To my utter disbelief, upon contacting your customer service, I discovered that these complaints were marked as closed by the technician. I cannot comprehend how these complaints could have been closed without any resolution to the problem. For your reference, the complaint numbers are TKT447050, TKT445588, and TKT444850.

I would like to clarify that I have not shared any OTP with any technician, which leaves me questioning how your technical team works. They are closing tickets without even working on the issues. The technician is not even answering to my phone calls.

As a loyal customer for the past four years, I am disheartened by the lack o[censored]rgency and seriousness shown towards my issue. This experience forces me to question the value you place on customer loyalty.

I demand immediate action be taken to resolve this issue. Please treat this as a matter o[censored]rgency, as the unreliable internet connection is causing significant disruptions to my professional work life.

Regards

Sahil Makhija

Account details - 2853022

Nine days ago, I made a payment of INR 3535 for a combo plan. Payment was made to netplus. Wi-Fi was installed in next two days. Cable connection is still missing. I tried to call customer care and they tried to pass the buck to fastway, when I stressed upon the fact that payment was made to netplus not to fastway then they said it will be done in 24 hours, and these also have lapsed long back. Very sad state of affairs. Now I want to surrender the connection and want my money back

Maine 16 january ko netplus broadband se wifi connection liya tha jisme mujhe 100 mb speed internet aur landline number free calling liiye milna chahiya tha
par ab tak mujhe landline number nhi provide kraya gya
maine kaafi bar customer care number pe shikayat ki par unke duaara ik link har bar bhej diya jatta hai jo link kabhi open hi n hi hota
main isse kafi preshan hu
mujhe jdl se jld landline umber provide kraya jaye

DEAR Sir/MADAM
MY CUSTOMER ID NO[protected] FRIDAY at 8:33 PM . I made advance payment for my Prepaid Netplus Broadband through yes bank credit card for Rs 2938 /-. Same is not reflecting in my account. Kindly look into the matter and do the needful. I am attaching transaction details for your reference no
15/03/2024 NETPLUS BROADBAND LUDHIANA PUN - Ref No: MT240760299000010002227 2, 938.00 Dr
with regards
Varinder Kumar Sunam
M:-[protected]

Netplus Internet not working last 6 day after doing so many calls on customer care, local operator the issue is not yet resolved My netplus Id is 4213549 . i am already deposit payment dec 2023