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Netplus Broadband Complaints & Reviews

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Updated: Jul 5, 2024
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Netplus Broadband reviews & complaints(453)

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J
Jaskaran Sanghera
Jul 5, 2024
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Different speed from what is paid for

Address: VPO - Sanghera

Customer ID: 7747053
I am not getting any replies over email and no solution from customer service over call even after multiple attempts both sides.

Previously I had 400MBPS plan and I was getting around 350MBPS speed over Wi-Fi and Lan cable. I was okay with it.
Now, I have upgraded my plan to 750MBPS, I am getting ~300-400 BMPS or less on Wi-Fi and ! 700MBPS on Lan cable which is how it should be on Wi-Fi....
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I bought an Android set-top box from Net plus, and it initially worked without any issues. However, upon relocating to the same area, I encountered a problem as the set-top box got locked. To resolve this, I purchased a plan from Net plus to activate the account, but unfortunately, only the internet services were activated, leaving the TV Cable service unresolved. The setback escalated further as the set-top box was purposefully locked by...
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K
Jun 22, 2024
Feb 1, 2025
This thread was updated on Feb 1, 2025
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I am complaining about my internet as it is not working from past 3 days

Address: Cambridge City, Near Cambridge International school, Amritsar,Punjab

My concern is related to my internet connection for which I've raised multiple complaints to netplus but I've not got any resolution and the local operators are full of excuses, they do not receive the calls and if they receive they just lie about their visit and this scenario is happening from past 3 days. I am completely fed up with this service if you people can not help then do our refund...
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karan_mah
Jun 18, 2024
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internet not working from

This is in regard to ur internet service that my id is 3205640. My internet is not working from last 2 hrs and i am calling customer care on [protected] but they are not responding.. Call is getting disconnected.
When my call got connected to your agent he said amritsar ki koi b complaint hum nahi lenge and disconnected my call.

I[censored] r not providing service to customer then y u r taking bills from us?

Is...
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V
VIKRAM PHOTOGRAPHY
Jun 16, 2024
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facing issue with wifi from last 20 days

Address: #2056 Piplo wala town Manimajra CHandigarh

Dear Sir/madam
I am facing problem of internet not working since last month 20 days .
I have called the helpline of netplus many times but every time I have heard that my complaint has been registered and my complaint is open but till now no technician from netplus has come to me even when I call. At the customer service it is said here that today will be fine, working hours will be fine but till now my problem has not been...
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5
5ahil Makhija
May 21, 2024
May 22, 2024
This thread was updated on May 22, 2024
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Internet not working from past 4 days

Address: Brown Road, Ludhiana

I am very dissatisfied over the persistent internet connection problems I've been facing for the past four days. Despite multiple attempts to contact your technical support and lodging complaints, the issue remains unresolved.

To my utter disbelief, upon contacting your customer service, I discovered that these complaints were marked as closed by the technician. I cannot comprehend how these complaints could have been closed...
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S
Sammellan
from Mohali, Punjab
May 9, 2024
May 22, 2024
This thread was updated on May 22, 2024
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Address: 240, Janta Enclave, PO Basant Avenue,Ludhiana

Nine days ago, I made a payment of INR 3535 for a combo plan. Payment was made to netplus. Wi-Fi was installed in next two days. Cable connection is still missing. I tried to call customer care and they tried to pass the buck to fastway, when I stressed upon the fact that payment was made to netplus not to fastway then they said it will be done in 24 hours, and these also have lapsed long back. Very sad state of affairs. Now I want to surrender the connection and want my money back
Netplus Broadband customer support has been notified about the posted complaint.
Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Please select a Ministry/Department/State Government => Telecommunication

=> select main category broadband related

=> if no isp found in service provider list. change main category to others

=> Description

=> security code
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    D
    danish786@123
    from Amritsar, Punjab
    Apr 4, 2024
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    Maine 16 january ko netplus broadband se wifi connection liya tha jisme mujhe 100 mb speed internet aur landline number free calling liiye milna chahiya tha
    par ab tak mujhe landline number nhi provide kraya gya
    maine kaafi bar customer care number pe shikayat ki par unke duaara ik link har bar bhej diya jatta hai jo link kabhi open hi n hi hota
    main isse kafi preshan hu
    mujhe jdl se jld landline umber provide kraya jaye
    Netplus Broadband customer support has been notified about the posted complaint.
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      V
      vari1987
      from sunam, Punjab
      Mar 19, 2024
      Mar 19, 2024
      This thread was updated on Mar 19, 2024
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      Amount RS 2938/ Paid Is Not Reflected In My account

      Address: H.NO 53 W,NO 18 SUNAM 148028

      DEAR Sir/MADAM
      MY CUSTOMER ID NO[protected] FRIDAY at 8:33 PM . I made advance payment for my Prepaid Netplus Broadband through yes bank credit card for Rs 2938 /-. Same is not reflecting in my account. Kindly look into the matter and do the needful. I am attaching transaction details for your reference no
      15/03/2024 NETPLUS BROADBAND LUDHIANA PUN - Ref No: MT240760299000010002227 2, 938.00 Dr
      with regards
      Varinder...
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      R
      Rkkant
      from SAMANA, Punjab
      Mar 9, 2024
      Mar 9, 2024
      This thread was updated on Mar 9, 2024
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      Internet not work

      Address: Ravi Kant S/o Jiwan Lal, Machhi Hatta Samana

      Netplus Internet not working last 6 day after doing so many calls on customer care, local operator the issue is not yet resolved My netplus Id is 4213549 . i am already deposit payment dec 2023...
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      P
      Praveen2391
      from Mumbai, Maharashtra
      Feb 20, 2024
      Feb 26, 2024
      This thread was updated on Feb 26, 2024
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      Facing Issue with Wifi from last 10 days

      Address: Ambala Cantt

      I'm Netplus wifi from a long time and from last 11 days I'm continuously facing slowness issue. I had raised this query to my local operators but they are not even answering my calls and not providing any resolution.

      Even I have sent multiple emails to [protected]@netplus.co.in and [protected]@netplus.co.in but there is no support from there end. Every time they are creating a new ticket and closing it out without providing...
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      0005487265
      Feb 12, 2024
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      Server is busy

      Address: Village kothe:- kothe bhagwanpur /pin code:-143531

      I am a gamer I am streaming the game on netplus WiFi, my game is not running. I have seen by using another WiFi like Jio, Airtel, the game is running on their wifi but the netplus server is very busy....
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      N
      NAMAN GOYAL
      Jan 30, 2024
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      Technician not responding.

      Address: punjab

      Whenever I complaint in the customer service department, they tell issue an OTP and ask it to give it to the technician, but the technician never arrives this has happened to me 2-3 times They just don't seem to care why am I paying for the net and extra for a high-end modem if it just doesn't work and nor do they fix it my customer id is [protected]....
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      Anurag213
      Jan 22, 2024
      Jan 25, 2024
      This thread was updated on Jan 25, 2024
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      Netplus Internet not working even after depositing the bill amount Netplus Id is 0005890817

      Address: Davinder Singh S/o Swaran Singh VPO Mansuran pakhowal road ludhiana punjab 142029 mob no-+91 84374 19375

      Netplus Internet not working even after depositing the bill amount and even after doing so many calls on customer care, the issue is not yet resolved and also no one is coming to fix the problem .My netplus Id is [protected] .And I have also attached the bill deposit receipt also....
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      Anurag213
      Jan 22, 2024
      Jan 25, 2024
      This thread was updated on Jan 25, 2024
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      Netplus Internet not working

      Address: Davinder Singh S/o Swaran singh VPO mansuran pakhowal road ludhiana Punjab 142029 mob no 8437419375

      Netplus Internet is not working even after depositing the bill amount and even after doing many calls on customer care. Till now my issue is not resolved and also no one is coming to fix it.My netplus Id is [protected] .And for reference I have attached the bill deposit receipt also....
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      R
      rekhakumari12
      from Jalandhar, Punjab
      Jan 20, 2024
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      Resolved

      Password related Query

      I have called Netplus customer care four times to get my password, but I still haven't received it. During the calls, they have informed me that the password has been sent to my registered mobile number, but it has been a month, and I have not received an updated password yet....
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      T
      t48un
      Nov 21, 2023
      Nov 22, 2023
      This thread was updated on Nov 22, 2023
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      Persistent Issues and Frustration with NetPlus Service

      My ordeal began on October 27, 2023, when my NetPlus installation was completed after days of waiting and numerous calls. However, my excitement was short-lived as, at 10 pm on the same day, I encountered a site accessibility issue. I promptly registered a complaint (Ticket No: PR[protected]), only to have it closed the next day (October 28, 2023) without any resolution or communication regarding the status.

      Undeterred, I contacted...
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      Y
      yograjsharma171
      from Mandi, Himachal Pradesh
      Nov 7, 2023
      Nov 9, 2023
      This thread was updated on Nov 9, 2023
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      Amount Rs5890/- paid is not reflected in 0001365663

      Address: H-BLOCK, BRS NAGAR, OPP. GURDEV HOSPITAL FEROZPUR ROAD LUDHIANA Ludhiana PB IN 141001

      R/Sir, Today at 8:00AM. I made advance payment for my Postpaid Broadband through PNB Net banking for Rs 5890/-. Same is not reflecting in my account. Kindly look into the matter and do the needful. I am attaching transaction details for your reference.
      with regards
      Yog Raj SharmaBilling
      ID :[protected]
      [protected]@hotmail.com...
      +1 photos
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      J
      Jyotsna Jain
      Nov 3, 2023
      Nov 3, 2023
      This thread was updated on Nov 3, 2023
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      Internet not working since two days, and no one is coming to fix it.

      Address: Ludhiana

      I have registered a complaint as well in the company. They are saying since 2 days someone will come visit, but no one has visited. Extremely bad service. First they took 1 month to provide a new connection, that too after so many calls and writing an email.
      Now, internet stops working just after 2 days and no one is coming to fix it. I was thinking of getting their new connection also, but now it seems they have the worst service....
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      Z
      Zoeshalom
      Oct 19, 2023
      Oct 19, 2023
      This thread was updated on Oct 19, 2023
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      Wifi Related

      Hello It's Taking Too Much Time For wifi Activation
      Yesterday I Requested Netplus Broadband Connection And I Got
      i Gave The Payment To. Your representative!(1770) now He's Saying Payment Isn't Updated
      Please Help Me In This Issue
      I Haven't Even Customer ID (I've Customer account no! don't know what the difference) I'm Facing Problems due to this issue...
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