Netplus Broadband Complaints & Reviews

Hi Team

I have reached out to Netplus broadband regarding the closure request of my customer Id [protected] multiple times, they haven't closed this connection. Please ask them to close this connection at the earliest.

Regards
Gurpreet...

I have not received any response or resolution to my complaint vide mail dated 26th July, 2025.
My request was acknowledged and confirmed by your email dated 27th July, 2025 (Ticket ID: TKT1882721), which stated:
“Dear Customer, Kindly share OTP only after satisfactory resolution of complaint. – Netplus”
However, no action has been taken so far. Such delay and lack of follow-up is unacceptable. Such...

I got Netplus Broadband installed at my office in Sector 82, JLPL, Mohali. Since day 1, the internet has not worked at all. It’s been 4+ days, and I’ve raised multiple complaints.

Complaint ID: TKT1483391
Technicians have visited more than 5 times — still no working internet. Their staff even said “file a case” instead of solving the issue.

Today again, they came to visit, but I denied entry as there is no accountability. Now they are asking for a cancelled cheque for refund, without even giving me any written confirmation or refund breakdown.

I have suffered a business loss of over ₹2, 00, 000 due to this negligence.

This is my final warning — I demand full refund and resolution immediately, else I will proceed with a formal consumer court complaint and media escalation.

Attachments:
- Screenshot of internet showing “Connected without Internet”
- Netplus email with ticket number
- Legal complaint draft PDF

Dear team members year try in new connection to year 2021 in Registered address in Name Rajan Sapaiya District Hoshiarpur Nangal Bihalan teshil Mukeriyaan pin code 144205 in Dasuya to Hajipur Road but new connection is note provided you in location but service is unavailable in...

I wanted to host a ftp server on my laptop using routers in built system i wanted to enable ftp but icouldnt find and want to enable usb reading as a usb port is avalaible usb is detedced but i cant see the files online...

Customer ID: 7747053
I am not getting any replies over email and no solution from customer service over call even after multiple attempts both sides.

Previously I had 400MBPS plan and I was getting around 350MBPS speed over Wi-Fi and Lan cable. I was okay with it.
Now, I have upgraded my plan to 750MBPS, I am getting ~300-400 BMPS or less on Wi-Fi and ! 700MBPS on Lan cable which is how it should be on Wi-Fi....

I bought an Android set-top box from Net plus, and it initially worked without any issues. However, upon relocating to the same area, I encountered a problem as the set-top box got locked. To resolve this, I purchased a plan from Net plus to activate the account, but unfortunately, only the internet services were activated, leaving the TV Cable service unresolved. The setback escalated further as the set-top box was purposefully locked by Fastway from the back end, preventing us from using OTT apps. Despite numerous follow-ups and registered complaints, a satisfactory solution is yet to be provided. When I contacted customer care for assistance, I was advised to reach out to the local operator, Ram Murti, whose contact number is [protected]. Upon contacting Ram Murti, I was directed to visit the Fastway head office for assistance. The situation worsened when the local operator permanently locked my Android set-top box, even after I had paid in full for it. Hence, I earnestly request that a suitable solution be promptly provided, or alternatively, that the device be unlocked as per the purchase agreement. Should a satisfactory resolution remain elusive, I may have no option but to escalate this issue by filing a complaint with the consumer forum. Your immediate attention to this matter would be highly valued. I appreciate your swift help in resolving this predicament to my contentment. Thank you in advance.
Kind regards,
Kuldeep Tanwar
Contact- [protected]
Customer ID - [protected]

My concern is related to my internet connection for which I've raised multiple complaints to netplus but I've not got any resolution and the local operators are full of excuses, they do not receive the calls and if they receive they just lie about their visit and this scenario is happening from past 3 days. I am completely fed up with this service if you people can not help then do our refund

This is in regard to ur internet service that my id is 3205640. My internet is not working from last 2 hrs and i am calling customer care on [protected] but they are not responding.. Call is getting disconnected.
When my call got connected to your agent he said amritsar ki koi b complaint hum nahi lenge and disconnected my call.

I[censored] r not providing service to customer then y u r taking bills from us?

Is this the way to provide services? Neither u pick calls and nor provide proper service.

Resolve the issue pertaining to my internet asap.

Dear Sir/madam
I am facing problem of internet not working since last month 20 days .
I have called the helpline of netplus many times but every time I have heard that my complaint has been registered and my complaint is open but till now no technician from netplus has come to me even when I call. At the customer service it is said here that today will be fine, working hours will be fine but till now my problem has not been...

I am very dissatisfied over the persistent internet connection problems I've been facing for the past four days. Despite multiple attempts to contact your technical support and lodging complaints, the issue remains unresolved.

To my utter disbelief, upon contacting your customer service, I discovered that these complaints were marked as closed by the technician. I cannot comprehend how these complaints could have been closed without any resolution to the problem. For your reference, the complaint numbers are TKT447050, TKT445588, and TKT444850.

I would like to clarify that I have not shared any OTP with any technician, which leaves me questioning how your technical team works. They are closing tickets without even working on the issues. The technician is not even answering to my phone calls.

As a loyal customer for the past four years, I am disheartened by the lack o[censored]rgency and seriousness shown towards my issue. This experience forces me to question the value you place on customer loyalty.

I demand immediate action be taken to resolve this issue. Please treat this as a matter o[censored]rgency, as the unreliable internet connection is causing significant disruptions to my professional work life.

Regards

Sahil Makhija

Account details - 2853022

Nine days ago, I made a payment of INR 3535 for a combo plan. Payment was made to netplus. Wi-Fi was installed in next two days. Cable connection is still missing. I tried to call customer care and they tried to pass the buck to fastway, when I stressed upon the fact that payment was made to netplus not to fastway then they said it will be done in 24 hours, and these also have lapsed long back. Very sad state of affairs. Now I want to surrender the connection and want my money back

Maine 16 january ko netplus broadband se wifi connection liya tha jisme mujhe 100 mb speed internet aur landline number free calling liiye milna chahiya tha
par ab tak mujhe landline number nhi provide kraya gya
maine kaafi bar customer care number pe shikayat ki par unke duaara ik link har bar bhej diya jatta hai jo link kabhi open hi n hi hota
main isse kafi preshan hu
mujhe jdl se jld landline umber provide kraya jaye

DEAR Sir/MADAM
MY CUSTOMER ID NO[protected] FRIDAY at 8:33 PM . I made advance payment for my Prepaid Netplus Broadband through yes bank credit card for Rs 2938 /-. Same is not reflecting in my account. Kindly look into the matter and do the needful. I am attaching transaction details for your reference no
15/03/2024 NETPLUS BROADBAND LUDHIANA PUN - Ref No: MT240760299000010002227 2, 938.00 Dr
with regards
Varinder Kumar Sunam
M:-[protected]

Netplus Internet not working last 6 day after doing so many calls on customer care, local operator the issue is not yet resolved My netplus Id is 4213549 . i am already deposit payment dec 2023

I'm Netplus wifi from a long time and from last 11 days I'm continuously facing slowness issue. I had raised this query to my local operators but they are not even answering my calls and not providing any resolution.

Even I have sent multiple emails to [protected]@netplus.co.in and [protected]@netplus.co.in but there is no support from there end. Every time they are creating a new ticket and closing it out without providing any solution.

I am a gamer I am streaming the game on netplus WiFi, my game is not running. I have seen by using another WiFi like Jio, Airtel, the game is running on their wifi but the netplus server is very busy.

Whenever I complaint in the customer service department, they tell issue an OTP and ask it to give it to the technician, but the technician never arrives this has happened to me 2-3 times They just don't seem to care why am I paying for the net and extra for a high-end modem if it just doesn't work and nor do they fix it my customer id is [protected].

Netplus Internet not working even after depositing the bill amount and even after doing so many calls on customer care, the issue is not yet resolved and also no one is coming to fix the problem .My netplus Id is [protected] .And I have also attached the bill deposit receipt also.

Netplus Internet is not working even after depositing the bill amount and even after doing many calls on customer care. Till now my issue is not resolved and also no one is coming to fix it.My netplus Id is [protected] .And for reference I have attached the bill deposit receipt also.