| Address: | # 62- Bank Colony, 147001 |
Dear sir/madam
I am gurdip singh writing to express my dissatisfaction service.
My customer id was [protected] and new customer id is [protected] that is registered by my.
My internet broadband is not working due to pending bill payment. However, my brond not working in feb. 2019 month, because my brondband was using old cable. When i submitted my complaint to customer care in 2nd week of feb. 2019 then they answered me due to technical problem of my area my brooadband is not working. After this, i complained again on 1 march 2019.
According to that complaint your technician of area they replace fibre wire with old cable on 1 march. But they give me connection in last street that dp is more than 200 m distance. Beside this, one dp is front of my gate, when i discussed them, they answered me this dp is full.
Now i want answer from you, why replace late fibre wire on my connection as compare to other connection of my area? Moreover, when my broadband not working more than 2 week of month, why i will pay this bill?
So, i request to you adjust my bill payment or give me some relextion of payment. Moreover give me connection in nearly dp that is in the front of gate, beside last street dp.
I am unsatisfied from service. If you will not accept my this request then, i will not use your service and close my connection.
Hope you can resolve my problem and look forward to hearing from you.
This mail was sent to netplus customer care. However, they did not give any response.
After all i have payed my bill 707 on 13/03/2019 at 4.30.51 pm by credit card.
But after 4 hours my internet was working.
Hope you can resolve my problem and look forward to hearing from you.
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