Netplus Broadband — Broadband connection at Vrindavan

I have taken a broadband fiber connection from netplus at Vrindavan. I am not getting signals for the last 3 days and have been complaing to their office repeatedly. They have always been repeatedly saying that it will be on after 10 minutes. Moreover the behavior of the support staff is atrocious and they, including there manager Mr Ram, are not picking up call.