Netplus Broadband — Called numerous times to downgrade my plan

I called numerous of times to Netplus call center to downgrade my current plan or 599(70Mbps) to 499 (100Mbps).
They are giving more speed with less price plan.
Customer support executive asked me to pay bill for 5 months in advance and I paid that even though they did not change the plan.
The fake ticket generated by them closed itself after few days and now they’ve blocked my number too my calls to customer support does not get connect to executive.
My account number is [protected].
Why am I paying more for lesser speed when they're giving much better speed at low price.
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Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Please select a Ministry/Department/State Government => Telecommunication

=> select main category broadband related

=> if no isp found in service provider list. change main category to others

=> Description

=> security code

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