Netplus Broadband — Complaint regarding not answering my phone call, not registering my complaint and not giving value for my time.

Address:

#67 A, Sector - 124, Sunny Enclave, Kharar

My Name is Nitin Kumar and I lived in #67 A, Sector - 124, Sunny Enclave, Kharar.

I am a consumer of Net Plus Broadband having Consumer Id [protected]. On 07.05.2023, my internet stopped working in the middle of something very urgent work. I immediately approached to the net plus broadband office situated near my house in Sector - 124, kharar. But, nobody found there. I called on the call center number i.e. [protected] and [protected] and nobody picked the phone. I repeat this process many times till today i.e. 11.05.2023. No body answered my phone call.
My phone call has been answered only once and person on the call said your problem will be resolved soon. But till date i.e. 11.05.2023 nobody came to my house to look at the problem. This is very mentally harassing and not giving value to my time. Person who picked my call is very annoying and she keep on lie thing to me. She answered 2nd time and said the same thing that my problem will be resolved soon.
This is totally mentally harassment. Netplus officials will charge the full payment for giving the internet broadband services but nobody will give waiver for those days which are without internet.
In this complaint, I request you to take action against all the officials of Net Plus Broadband (whose office is situated in Sector – 124, Kharar, Punjab) for not picking up my call, not registering the complaint, not sending the person to look after the problem, mental harassment, time decay (for time period in which my internet is not working), charging money for the full month but giving services to less days than a month etc.
Please resolve my problem at the earliest.