Netplus Broadband — Incorrect bill and harassment

I requested for my connection to be put on hold on 21st October 2022. Customer care informed me that the charges to put connection on hold are 200+ taxes. On 1st november I got a bill of Rs 738. My regular monthly bill was 707 and it was clearly incorrect as mt connection was on hold for more than 7 days this time. On connecting with customer care I was informed that I will be charged entire 200+taxes even if I keep my connection on hold for 1 day in a billing cycle. This was a breach of trust as this information was not provided to me when I requested for the connection to be put on hold. No sane person would want to pay more than their regular bill while keeping the connection inactive. Shocked by this senseless policy I made a disconnection request on 1st November 2022 and I was informed that the connection would be disconnected in 24-48 hours. After 48 hours they inform me that I have first activate my connection and then request for disconnection. So they can charge me 200+taxes and the pro rata bill amount for the number of days they take to disconnect my connection post activation. I have been repeatedly given half/false information by their customer care and this is daylight cheating. They should not have taken my disconnection request if the connection needed to be activated first. I want my bill corrected and connection disconnected asap. I am afraid that they will find another way to cheat me if I activate my connection again.