Netplus Broadband — internet is not working from last 13 days, and still waiting for solution.

aniket93

from Ludhiana, Punjab

Address:

Patiala, Punjab, 140401

Hello,
My name is Aniket Gupta from #Rajpura, and I am netplus user from last 7 months, and I am paying 590 per month and everything was going all well. But from 1st November, 2018 my internet was down, and as I was busy with my brother's marriage, so I filed a complaint on 6th November. The customer care said, no worries your issue will be solved soon. But today is 13th November, and I have made around 20-25 calls, filled 16 complaints, and yet whenever I call customer care, they ask me that I need help regarding what?
I really never thought that this companies customer service is this worst. Please solve this issue with some kind of permanent solution.

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Comments

Ajayaki

from Amritsar, Punjab

Facing same issue from november 2018, the technician and their district head said that you will recieve about 30-35mbps connection speed on wifi beacuse the devices and wifi has limitations, eventhough my connection is of 50mbps. When enquired if opt for 100mbps then also i will recieve the same 30-35 mbps speed, for which he had no answer.

aniket93's [Complaint's author] reply, Nov 23, 2018

Sorry to hear that Ajayaki. After following up for 8 days, and interacting with District Head, my problem was finally solved on 14th November, and finally they reimbursed my 10 days bill.
Hope you get your problem solved too :)