Netplus Broadband — My balance pending issue. Problem.

Address:

Fateh singh colony

In starting i install a gx router netplus fastway broadband . I was purchased a 10month plan with 2 month free( 1 year ) approximately. After plan expired . The service is stoped totally 1 or 2 month .there after today my internet is working without charge. I complaint toll free number [protected] For check how internet working without charge. After check the advisor check my PENDING BALANCE IS 1208. In which i not used any single service of wifi .
I WANT A REQUEST THAT KINDLY APPLOZISE MY PENDING BALANCE