Netplus Broadband — not providing the connection while have gotten the id for that from head office

Dear sir, my name is mohinder singh address is c/o usha kumari house no 1055b rathpur colony pinjore haryana punchkula. I have submitted the documents for netplus and they have provided the id for me to get the new connection. When i talked to mukesh technician here he told me to talk to mr. Rajeev lakra service provider in pinjore haryana distt punchkula, if he will say yes i will set up the connection for you and we have a modam and stuff for new connection. When i talked to lakra he is denying i am not getting the proper communication they are making the wrong guidance, and i want to get the new connection set up its urgent for me.