My ordeal began on October 27, 2023, when my NetPlus installation was completed after days of waiting and numerous calls. However, my excitement was short-lived as, at 10 pm on the same day, I encountered a site accessibility issue. I promptly registered a complaint (Ticket No: PR[protected]), only to have it closed the next day (October 28, 2023) without any resolution or communication regarding the status.
Undeterred, I contacted NetPlus customer service again on October 29, 2023, and registered another complaint (Ticket No: PR[protected]) for the same issue. To my dismay, the ticket was closed the following day (October 30, 2023), once again without any resolution or communication.
To exacerbate the situation, on November 1, 2023, my internet was inexplicably shut down during my working hours. Despite multiple attempts to resolve the issue with my cable operator, Anil Kumar, my internet remained inactive throughout the day. This not only disrupted my work at a tech company but also resulted in a loss of salary for the day. During my conversations with Anil Kumar, his responses were dismissive and unprofessional. When I sought assistance, he provided no satisfactory solution, leaving me without internet for an entire working day.
Further compounding my dissatisfaction, on November 15, 2023, during a crucial cricket match, my internet experienced severe lagging issues. I promptly filed a complaint (Ticket No: PR[protected]), only to have it closed on November 18, 2023, without any resolution or communication.
Despite narrating my entire ordeal to customer care and registering a new complaint (Ticket No: PR[protected]) on November 19, 2023, my issues persist. Even during the finale match on November 19, the internet continued to lag, and no resolution was provided.
On November 19, when I sought assistance from my cable operator, I was met with dismissive and discourteous responses, escalating my frustration. During our conversation, he stated, "I am not your servant" and displayed unprofessional behavior.
On November 20, 2023, I spoke with a senior representative in NetPlus, "S, "(whose full name eludes my memory at the moment.) who assured me that my issues would be resolved by evening. However, till evening, all my tickets were closed without any visit or communication from NetPlus. It is disheartening to note that my concerns about ticket closures without sharing OTPs have not been addressed, despite bringing it to the attention of customer care.
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Government website link => pgportal.gov.in
=> Click here to sign up => pgportal.gov.in
=> After Register Your Account and Login your Account
=> Lodge Public Grievance
=> click on I agree that my grievance does not fall in any of the above listed categories
=> Please select a Ministry/Department/State Government => Telecommunication
=> select main category broadband related
=> if no isp found in service provider list. change main category to others
=> Description
=> security code