Netplus Broadband — Regarding local service provider behaviour

Hello sir i am a student who lives in village Narike, Malerkotla punjab .so my concern is that it has been a whole month since I applied for netplus internet services but due to some availability resons i didn’t get the connection but now my village has availability of the netplus and your service providers blocked me and didn’t answering my calls but anyhow i managed to contact them with new number which they didn’t have now they say everything is fine n from tomorrow netplus internet services will work in my village but my concern is that my house is only 100 metres away and i am willing to pay for internet wire that they asked but they are rude and still not doing my work to provide me internet service please do something take some action the number of the service provider is [protected] call him and take action and tell him to provide me internet connection. Thank you