Netplus Broadband — Router hangs

Address:

2753/4, Bagichi Het Ram, Inside Sheranwala Gate, Patiala.

Hi
I had submitted a complaint regarding the router hanging from last 1 week and ur technician called on the phone and said the problem was from backend in the whole city of patiala and asked for a password to close the complaint, he said the issue has been resolved from backend and it will not re-occur... A total lie... I am facing the same problem again for the last 2 days. Suffering from my job, my kids are suffering from there studies, and there is no response or hearing, technician hardly bothered to visit physically at a place to check the issue... I am looking to shift the operator if this issue is not resolved.
My account number is netplus broadband [protected] in name of davinder kaur, 2753/4, bagichi het ram, inside sheranwala gate, patiala.
Contact [protected]