Netplus Broadband — wifi modem is not working

Address:

Ludhiana, Punjab, 141010

My customer id is 1308386 and my name is sahil. My wifi modem is not working since 10 days. I’ve been constantly contacting the customer care service of netplus and every time i tell my problem to them they say that the technician will call me and the problem will be resolved in 4-6 hours and this is going on from 10 days but they are not fixing it and everytime i contact them they are saying that my complaint has been put on the top of the list and it will be in 4-6 hours but nothing is happening. It has driven me insane and they are not even talking properly and sometimes do not even pick the call. I want my problem to be fixed as soon as possible.